Abel THUSHYANTHAN
Montréal,Canada
Summary
Sales and customer service specialist with a track record of exceeding targets, preventing fraud, and delivering top-tier client experiences in fast-paced environments. Bilingual (English/French/Tamil) and skilled in negotiation, relationship-building, and communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Property Manager & Airbnb Host
Airbnb
2022.07 - Current
- Manage bookings and guest experience to increase revenue
- Negotiate rental terms for better profitability
Fraud Analyst
RBC
2023.01 - 2024.01
- Reviewed transactions to detect fraud
- Resolved disputes and built client trust
Sales Associate / Customer Service
La Plank
2022.07 - 2023.08
- Met sales goals through upselling
- Provided post-sale support
Customer Service Representative
Demiri Construction
2019.06 - 2022.09
- Handled customer queries and improved retention
- Assisted in guiding clients during purchases
Education
Certificate in Foundations of Business - Current
Concordia University
Montreal, QCCertificate in Biblical Studies And Leadership
Christian College Of Canada
Montreal, QCSkills
- Sales Strategy & Customer Acquisition
- Fraud Analysis & Prevention
- Negotiation & Conflict Resolution
- CRM & Digital Tools (Microsoft Office, POS Systems)
- Organization & Multi-Tasking
- Multilingual skills
- Teamwork
- Time management
Certification
Certificate in Combating Money Laundering & Terrorist Financing
Timeline
Fraud Analyst
RBC
2023.01 - 2024.01
Property Manager & Airbnb Host
Airbnb
2022.07 - Current
Sales Associate / Customer Service
La Plank
2022.07 - 2023.08
Customer Service Representative
Demiri Construction
2019.06 - 2022.09
Certificate in Foundations of Business - Current
Concordia University
Certificate in Biblical Studies And Leadership
Christian College Of Canada