Summary
Overview
Work History
Education
Skills
Certification
References
Languages
Timeline
Generic

Brielle Letourneau

Toronto,ON

Summary

With a positive collaborative attitude, I plan to work diligently and responsibly to solve conflict and work through issues, while maintaining a calm and collected manner. I thrive in fast-paced environments and consistently look to be challenged on my skills and abilities. Providing a welcoming and friendly service experience is my main priority.

Overview

3
3
years of professional experience
1
1
Certification

Work History

BARTENDER/ SERVER

BORREL
04.2023 - 04.2024
  • Served high customer volumes during special events, nights, and weekends.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Greeted and seated guests as they arrived in a timely and organized manner.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Served food and beverages promptly with focused attention to customer needs.

SOCIAL MEDIA COORDINATOR/CUSTOMER SERVICE REPRESENTATIVE

HOOKED
06.2023 - 01.2024
  • Created, filmed and edited content for social media
  • Improved the company's media engagement overall
  • Worked FOH and POS systems when needed.
  • Enhanced online engagement with the creation of compelling content for various platforms.
  • Created shareable content that resonated with followers, driving increased engagement rates and audience growth.


FRONT OF HOUSE BARISTA/ SALES ASSOCIATE

FRUITFUL MARKET
02.2021 - 12.2022
  • Adapted to many different roles in the work environment, such as a barista, cashier, server, dishwasher, and kitchen prep member
  • Opened and closed the store multiple nights/mornings a week, and learned the significance of that responsibility
  • Safely handled food and drinks with care, and guaranteed a great presentation for all customers
  • Gained knowledge on many different diets (keto, paleo, gluten free, vegan…) and answered any questions customers may have about ingredients and preparation
  • Guaranteed food and drink were all prepared in a timely manner
  • Communicated with the team well in times of rush.

Education

Bachelor of Arts - Criminology

Toronto Metropolitan University
05.2028

Bachelor of Arts - Political Science And Law

Concordia University
05.2024

Highschool Diploma -

Riverdale Collegiate Institute
06.2022

Skills

  • Ability to work diligently in a fast-paced environment
  • Thrives with collaboration/working in a team
  • Attention to detail
  • POS system navigation
  • Experienced bartender
  • Experienced barista
  • Liquor, beer, and wine knowledge
  • Customer Service
  • Strong multitasking
  • Patience and Tolerance
  • Outgoing Personality
  • Cleanliness and hygiene
  • Organizational ability
  • Responsible Alcohol Service
  • Memory retention
  • Professional Appearance
  • Drink Preparation Techniques
  • Wine and liquor knowledge
  • Creative Mixology
  • Fast Learner
  • Honest and Dependable
  • Calm and Composed
  • Punctual

Certification

  • Smart Serve, 04/01/23
  • Health and Safety in the Workplace, 04/01/20
  • First Aid/ CPR training, 2018

References

REFERENCE UPON REQUEST

Languages

English
Native or Bilingual
French
Limited Working

Timeline

SOCIAL MEDIA COORDINATOR/CUSTOMER SERVICE REPRESENTATIVE

HOOKED
06.2023 - 01.2024

BARTENDER/ SERVER

BORREL
04.2023 - 04.2024

FRONT OF HOUSE BARISTA/ SALES ASSOCIATE

FRUITFUL MARKET
02.2021 - 12.2022

Bachelor of Arts - Criminology

Toronto Metropolitan University

Bachelor of Arts - Political Science And Law

Concordia University

Highschool Diploma -

Riverdale Collegiate Institute

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Brielle Letourneau