Brieanna Easley
Hercules
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
14
14
years of professional experience
Work History
Housekeeper Aide
Harris Health Ben Taub Hospital
Houston, TX
04.2024 - 02.2025
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
Delivery Driver
Amazon
Houston, TX
02.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
US Bank Service Center
Texarkana, TX
05.2021 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Health Help
Houston, TX
06.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Walmart
11.2016 - 12.2018
- Executed multiple projects efficiently.
- Adhered to all company policies procedures and safety standards.
- Managed customer relations and customer service through daily communication and interaction.
Cashier / Booth Cerk
Safeway
08.2011 - 09.2016
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Bagged items to prevent fragile products from being damaged or broken.
- Checked drawer to ensure adequate cash and coin for transactions.
Education
High School Diploma -
North Campus
San Pablo, CA2010
Skills
- Quick learner
- Motivated team player
- Detail-oriented
- Customer-oriented
Timeline
Housekeeper Aide
Harris Health Ben Taub Hospital
04.2024 - 02.2025
Delivery Driver
Amazon
02.2023 - 04.2024
Customer Service Representative
US Bank Service Center
05.2021 - 12.2022
Customer Service Representative
Health Help
06.2019 - 05.2021
Customer Service Associate
Walmart
11.2016 - 12.2018
Cashier / Booth Cerk
Safeway
08.2011 - 09.2016
High School Diploma -
North Campus