Brieanna Easley
Hercules
Summary
Dedicated customer service professional with strong verbal and written communication skills. Ready to apply analytical and problem-solving skills to help teams resolve customer complaints and foster long-term customer relationships. Confidently adjusts to changing situations and works well under pressure.
Overview
14
14
years of professional experience
Work History
Housekeeper Aide
Harris Health Ben Taub Hospital
04.2024 - 02.2025
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
Delivery Driver
Amazon
02.2023 - 04.2024
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Customer Service Representative
US Bank Service Center
05.2021 - 12.2022
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
Customer Service Representative
Health Help
06.2019 - 05.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Associate
Walmart
11.2016 - 12.2018
- Executed multiple projects efficiently.
- Adhered to all company policies procedures and safety standards.
- Managed customer relations and customer service through daily communication and interaction.
Cashier / Booth Cerk
Safeway
08.2011 - 09.2016
- Handled cash, credit, debit cards and personal checks, providing correct change in payment transactions.
- Bagged items to prevent fragile products from being damaged or broken.
- Checked drawer to ensure adequate cash and coin for transactions.
Education
High School Diploma -
North Campus
San Pablo, CA2010
Skills
- Quick learner
- Motivated team player
- Detail-oriented
- Customer-oriented
Timeline
Housekeeper Aide
Harris Health Ben Taub Hospital
04.2024 - 02.2025
Delivery Driver
Amazon
02.2023 - 04.2024
Customer Service Representative
US Bank Service Center
05.2021 - 12.2022
Customer Service Representative
Health Help
06.2019 - 05.2021
Customer Service Associate
Walmart
11.2016 - 12.2018
Cashier / Booth Cerk
Safeway
08.2011 - 09.2016
High School Diploma -
North Campus
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