Mercedes Auger
Edmonton,AB
Summary
Driven professional with a proven track record at Holiday Inn, enhancing guest satisfaction through meticulous housekeeping and efficient problem-solving. Adept in cleanliness and customer service, demonstrated by reducing complaints and improving loyalty. Skilled communicator and fast learner, excelling in team environments.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housekeeper Aide
Holiday Inn
Slave Lake, AB
04.2021 - 11.2023
- Participated in regular performance reviews with supervisors, seeking feedback for continuous improvement in job performance quality and efficiency levels.
- Maximized efficiency with thorough training in proper cleaning techniques and use of equipment.
- Reduced complaints by promptly addressing any housekeeping issues and providing swift solutions.
- Managed laundry responsibilities efficiently, ensuring clean linens were readily available for room turnovers.
- Enhanced guest satisfaction by maintaining a clean and organized environment in all areas of the property.
- Handled special requests from guests with care and professionalism, enhancing their overall stay experience at the property.
- Maintained high standards of cleanliness, contributing to an overall positive guest experience at the establishment.
- Ensured timely completion of tasks by adhering to daily schedules and prioritizing duties.
Cashier/Key Holder
Dollar Tree
Slave Lake, AB
09.2018 - 11.2020
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Flagger
Gift Lake Construction
Gift Lake, AB
05.2019 - 11.2019
- Ensured proper usage of signaling devices, including stop/slow paddles, flags, and radios for effective communication among team members.
- Used flagging tools such as stop and slow paddle and red flag.
- Assisted in setting up traffic control plans according to project specifications and local regulations, maintaining orderly work zones.
- Accustomed to nighttime flagging in low traffic areas.
Education
High School - Certifed Industrial Personnel
Lokken College
Edmonton, AB01.2023
Skills
Housekeeping
Fast learner
Fluent in [English]
Good communication
Problem solver
Team worker
Costumer service
Cleanliness
Languages
English
Certification
- Alberta Food Safety Basics Certificate - July 28th, 2022
- Alberta Health and Safety Basics for Child Care Providers
- Parenting Workshop 1 & 2 - July 28th 2022
- Triple P Parenting Program Certificate - May 11th 2022
- Construction Safety Training System (CSTS 2020) - April 25th 2023
- WHMIS 2015 Worker Education - April 25th 2023
- Fall Protection - May 4th 2023
- Forklift Operator Safety - May 1st 2023
- First Aid - September 2023
- Flagger Training Course - September 2023
- Confined Space Entry & Monitor - September 3rd 2024
- H2S Alive - September 4th 2024
- Common Safety Orientation - September 5th 2024
Timeline
Housekeeper Aide
Holiday Inn
04.2021 - 11.2023
Flagger
Gift Lake Construction
05.2019 - 11.2019
Cashier/Key Holder
Dollar Tree
09.2018 - 11.2020
High School - Certifed Industrial Personnel
Lokken College