Brie Bloomquist
Kelowna,BC
Summary
Highly motivated mother seeking employment with an organization in which I can utilize and enhance my knowledge,
skills and passion to assist others while contributing to the growth of the organization.
Overview
17
17
years of professional experience
Work History
Manager
Dakota Towing
Kelowna, BC
12.2023 - 01.2025
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Dispatched all jobs efficiently.
- Managed billing processes and corrected job discrepancies.
- Fostered collaborative partnerships with towing service providers.
- Targeted and acquired contracts with various buildings and companies.
Dental Receptionist
Burtch Dental
Kelowna, BC
09.2020 - 04.2021
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Provided excellent customer service by promptly addressing patient inquiries via phone, email, or in-person interactions.
- Communicated with insurance companies to dispute unpaid claims and verify patient coverages.
- Maintained a clean and welcoming reception area for patients, contributing to a positive dental visit experience.
- Handled sensitive situations professionally such as discussing treatment costs or past-due account balances with patients to ensure a satisfactory resolution.
- Helped patients complete necessary medical forms and documentation.
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Promoted a positive work environment by fostering strong relationships with colleagues across all roles within the practice.
- Managed accounts receivable duties by timely invoicing patients for services rendered while tracking payments received or outstanding balances due accurately.
- Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
- Collaborated with team members to maintain an organized inventory system for dental supplies and office materials.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Supported dental staff during peak times by assisting with patient preparation and post-care instructions.
- Performed surgical cleaning and ensured proper sterilization.
- Prepared and sterilized surgical implant trays to maintain hygiene standards.
- Facilitated turnover of dental rooms.
Nanny
Private Care
Kelowna, BC
09.2018 - 06.2019
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children''s progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Promoted good behaviors by using positive reinforcement methods
- Maintained child-friendly environment with engaging activities, safe spaces and access to educational materialsand games
Sterile Processing Technician
Kelowna General Hospital
Kelowna, BC
09.2010 - 06.2016
- Wrapped trays, instrument packs, and sets.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Supported surgical teams effectively by preparing instrument trays according to procedure requirements.
- Reduced risk of infections by maintaining a clean and sterile environment within the processing area.
- Demonstrated strong problem-solving skills when troubleshooting issues with autoclaves or other sterilization equipment.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Ensured timely availability of surgical instruments by prioritizing urgent requests and efficiently managing workload.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Picked instruments and supplies for surgeries.
- Recorded the results of biological and diagnostic tests
- Facilitated invasive, non-invasive, and minimally-invasive procedures by creating safe and functional operating room environments
- Cleaned and sterilized operating rooms
- Sterilized dental equipment and examination rooms in accordance with infection control policies
- Specialized training for eye instrumentation
- Lead hand training
- Hazardous spill training
Group Leader
Okanagan Boys and Gorls Club
Kelowna, BC
07.2008 - 09.2009
- Directed activities to promote growth in mental, emotional and educational areas
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement
- Promoted safe and positive environment for all children, peers and other personnel
- Offered key emotional support to special needs youth
Education
CPR Training
Okanagan College
Kelowna, BCFirst Aid Level One And Two
Okanagan College
Kelowna, BCMedical Device Reprocessing Technician
Okanagan College
Kelowna, BC2010
High School Diploma -
Rutland Senior Secondary
Kelowna, BC2008
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Fluent in medical terminology and practices
- Experience with people who need medical, physical and mental attention
- Familiarity of behaviour management strategies
- Class 5B drivers licence
- Punctual, friendly & bright personality
- Reliable, pays attention to detail, ability to work independently and within groups
- Quick learner
Languages
English
Full Professional
Timeline
Manager
Dakota Towing
12.2023 - 01.2025
Dental Receptionist
Burtch Dental
09.2020 - 04.2021
Nanny
Private Care
09.2018 - 06.2019
Sterile Processing Technician
Kelowna General Hospital
09.2010 - 06.2016
Group Leader
Okanagan Boys and Gorls Club
07.2008 - 09.2009
CPR Training
Okanagan College
First Aid Level One And Two
Okanagan College
Medical Device Reprocessing Technician
Okanagan College
High School Diploma -
Rutland Senior Secondary