Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Timeline
CustomerServiceRepresentative

Bridget Buan

Calgary,AB

Summary

Customer Service Representative with over 40 years of experience delivering high-quality support in fast-paced environments. Proven ability to resolve customer inquiries efficiently, maintain positive client relationships, and enhance customer satisfaction. Skilled in conflict resolution, CRM systems, and cross-functional collaboration. Committed to representing company values and ensuring every customer interaction is handled with professionalism and empathy

Overview

28
28
years of professional experience

Work History

Customer Service Representative

Flying J Uhaul
05.2020 - Current
  • Create welcoming and positive experiences through exceptional customer service.
  • Handle customer questions to promote a positive service experience.
  • Process orders and manage returns efficiently, ensuring customer satisfaction.
  • Provide product information and support,
  • assisting customers in making informed decisions.
  • Handle escalated complaints professionally, demonstrating conflict resolution skills.
  • Record customer interactions accurately for future analysis.
  • Resolve customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Utilize active listening to foster customer rapport, achieving higher retention and positive client feedback.
  • Increase sales by aligning product and service upsells with customer requirements.
  • Maintain high levels of energy and professionalism in client and staff engagements.
  • Conducted routine checks and maintenance on parked trucks.

Customer Service Representative

Top Marks- Calgary
01.2011 - Current
  • Managed customer interactions and appointment scheduling.
  • Maintained neat and appealing store presentation.
  • Organized inventory and processed returns to manufacturer.
  • Conducted measurements to ensure proper uniform fit.
  • Contributed part-time during seasonal periods.

Sales Person

Titan inkjet
01.2018 - 05.2025
  • Managed sales and inventory of diverse ink products.
  • Managed customer issues and phone calls autonomously.
  • Managed stock processes including receiving, labeling, pricing, and displaying.
  • Contributed to projects as a part-time employee.

Special needs bus driver

First student
01.1998 - 01.2009
  • Conducted pre-trip inspections to ensure vehicle safety, mechanical functionality, and cleanliness.
  • Supervised pupil behavior and addressed emergencies on trips.
  • Ensured daily documentation of trip and service activities.
  • Adhered to consistent schedule ensuring safe transportation of special needs students.
  • Secured Class 2 credential.

Education

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01.2009

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Salon Psychology
01.1991

Beauty culture program

Dr E.P.Scarlett High School
01.1984

Skills

  • Mature Responsible and Reliable
  • Good in a fast-paced environment
  • Self-starter and motivated
  • Organized and detail-oriented
  • Excellent customer service skills
  • Moderate Microsoft Word & Excel experience
  • Problem resolution
  • Relationship building
  • Payment processing
  • Professional telephone demeanor
  • Scheduling
  • Follow-up skills
  • Product knowledge
  • Appointment scheduling
  • Prioritization
  • Quality control
  • Store maintenance
  • Product promotion
  • Information security
  • Key holder experience
  • Credit adjustments

Hobbies and Interests

Walking, Crafts, Baking/Cooking, Journaling, Movies

Timeline

Customer Service Representative

Flying J Uhaul
05.2020 - Current

Sales Person

Titan inkjet
01.2018 - 05.2025

Customer Service Representative

Top Marks- Calgary
01.2011 - Current

Special needs bus driver

First student
01.1998 - 01.2009

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Salon Psychology

Beauty culture program

Dr E.P.Scarlett High School

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Bridget Buan