Ashleigh Henderson
Port Colborne
Summary
Dedicated and focused, excels at prioritizing and completing multiple tasks simultaneously to achieve project goals. Strong commitment to customer service, skilled in providing exceptional support and building positive relationships. Seeking a role with increased responsibility and authority to continue making a significant impact and contributing to the organization\'s success.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
Canadian Tire Financial Services
11.2017 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Cashier
Rosehill Auction House
02.2014 - 11.2017
- Met incoming customers and provided immediate assistance
- Completed purchases with cash, credit and debit payment methods
- Trained all new sales employees on effective techniques
- Organized items in visually appealing manner
- Cleaned and straightened work area
- Answered incoming telephone calls with professional and knowledgeable responses
Carriage Driver
Sentineal Carriages
04.2011 - 06.2013
- Load horses into horse trailer to go to locations
- Hook horse to carriage, safely get customers on and off carriage for tours
- Get horses home, untacked and put away for the night with hay and grain
- Manage cash and credit card transactions
3rd Key Holder
Areden Holding Co Aredene Niagara Square
09.2008 - 09.2009
- Computed sales prices, total purchases and processed payments
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
- Replenished floor stock and processed shipments to ensure product availability for customers
- Administered all point of sale opening and closing procedures
Cashier
Marineland of Canada Inc
06.2007 - 09.2007
- Was there for two seasons the second season was from May of 2008 to October of 2008
- Assessed customer needs and responded to questions
- Cleaned and straightened work area
- Operated cash register with proficiency
- Issued receipts for purchases and gifts
Stable Hand
Horses Unlimited
08.2005 - 07.2007
- Company Overview: Under new management
- Trained horses, lead trail rides, taught lessons, groomed horses, fed and watered horses, cleaned stalls, answered phones, cleaned entire barn
- Was able to take English riding lessons, Western riding lessons, work with Josh Lyons and do a small amount of showing
- Under new management
Education
High School Diploma -
Eastdale Secondary School
06.2009
Veterinary Technology Program, Veterinary Office Administration Program
University of Guelph
04.2011
Skills
- Effective Organizational Skills
- Active listening skills
- Telephone inquiries specialist
- Time management
- Professional and mature
- Strong problem solver
- Dedicated team player
- Excellent verbal communication
- Microsoft Office proficiency
- Medical terminology knowledge
- Reliable transportation
- Accurate money handling
- Basic clerical knowledge
- Cheerful and energetic
- Quick learner
Timeline
Customer Service Representative
Canadian Tire Financial Services
11.2017 - 02.2025
Cashier
Rosehill Auction House
02.2014 - 11.2017
Carriage Driver
Sentineal Carriages
04.2011 - 06.2013
3rd Key Holder
Areden Holding Co Aredene Niagara Square
09.2008 - 09.2009
Cashier
Marineland of Canada Inc
06.2007 - 09.2007
Stable Hand
Horses Unlimited
08.2005 - 07.2007
Veterinary Technology Program, Veterinary Office Administration Program
University of Guelph
High School Diploma -
Eastdale Secondary School
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