Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Briar Henderson

Niagara-on-the-Lake,ON

Summary

Dynamic professional with a proven track record in customer service and wine tasting expertise, honed at Two Sisters Vineyards and other notable establishments. Excelled in roles requiring strong communication and time management skills, consistently achieving sales targets and enhancing customer satisfaction. Adept at multitasking and maintaining high service standards, demonstrating a strong work ethic and physical strength.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server and Bartender

Bistro 61
08.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Wine Consultant

Two Sisters Vineyards
06.2022 - 07.2024
  • Organized and conducted wine tasting events to generate interest in new products and drive sales.
  • Organized Wine Club shipments, packaged online orders, as well as other warehouse work.
  • Increased customer satisfaction by providing personalized wine recommendations based on individual tastes and preferences.
  • Assisted management in inventory control, ensuring optimal stock levels for all featured wines.
  • Key member for wine bottling.

Sales Associate

Aritzia
10.2022 - 03.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Engaged with customers to build rapport and loyalty.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.

Reservation Agent

Niagara Hospitality Hotels
04.2021 - 06.2022
  • Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
  • Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
  • Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
  • Improved customer satisfaction by promptly addressing inquiries and providing accurate information regarding reservations, cancellations, and modifications.

Lifeguard

Great Wolf Lodge
07.2016 - 09.2021
  • Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
  • Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
  • Monitored safety of guests in and around swimming pool.
  • Provided friendly customer service to guests and addressed concerns.

Education

Bachelor of Arts - Psychology

Wilfrid Laurier
Waterloo, ON
05-2023

Skills

  • Strong communication skills
  • Time management efficiency
  • Wine tasting expertise
  • Exceptional customer service
  • Strong work ethic
  • Physically strong

Languages

English
Native or Bilingual
French
Limited Working

Certification

  • Smart Serve Certified
  • Standard First-Aid (Lifesaving Society)

Timeline

Server and Bartender

Bistro 61
08.2024 - Current

Sales Associate

Aritzia
10.2022 - 03.2023

Wine Consultant

Two Sisters Vineyards
06.2022 - 07.2024

Reservation Agent

Niagara Hospitality Hotels
04.2021 - 06.2022

Lifeguard

Great Wolf Lodge
07.2016 - 09.2021

Bachelor of Arts - Psychology

Wilfrid Laurier

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Briar Henderson