Briar Goodale
Niagara Falls,ON
Summary
Experienced support worker prepared for role in personal assistance. Skilled in providing compassionate care, managing daily tasks, and ensuring clients' well-being. Strong focus on team collaboration, adaptability, and achieving results. Reliable and capable of responding to changing needs, with a broad skill set in communication, problem-solving, and empathy.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Retail Associate
Great Wolf Lodge, Niagara
02.2018 - Current
- Welcome Guest, help locate merchandise, and suggest suitable options.
- Provide outstanding customer service and engage in suggestive selling
- Ensure the daily operation of the retail outlet adheres to operating procedure guidelines
- Assist in merchandising functions including display and store design, inventory receiving, stocking, and merchandise pricing
- Perform functions, including point-of-sale (POS) system and daily reporting
- Ensure retail outlet adheres to the highest standards of cleanliness, presentation, and service
Insurance Broker
RATESDOTCA Group Ltd
01.2023 - 06.2023
- Provided advice and quotes which ensured the most appropriate product was offered
- Performed front-line underwriting of property and casualty policies ensuring risks meet partner guidelines
- Maintained knowledge of current underwriting rules, product features and other industry changes
- Delivered a high level of friendly, professional service
- Worked as a team, in a queue, to ensure service levels were met and maintained
- Completed administrative duties as required, ensuring complete and adequate documentation for all customer policies and files
- Assessed risks, calculated premiums, bind coverage and prepared documentation
Community Support Worker
CarePartners
02.2013 - 11.2017
- Assisted in maintaining patients' health through routine care and support.
- Prepared nutritious, varied and economical meals
- Promoted a safe environment
- Utilized proper body mechanics and transfer techniques in order to carry out safe lifts/transfers
Customer Service Representative
Kobo, Sitel
01.2012 - 08.2012
- Interacted with customers on behalf of Kobo
- Handled complaints in a professional manner.Merged accounts.Directed the customer how to troubleshoot various devices, if there was no resolution I would submitdocumentation and request for replacement device
Credit Recovery Analyst
Sitel
06.2008 - 01.2011
- Used skip tracing techniques to locate customers∙ Contacted customers regarding overdue accounts and determined reasons for non-payment∙ Utilized payment options and hardship programs accurately∙ Processed payments over the phone, updated demographics and client notations
Waitress
Pilgrim Restaurant
06.2005 - 10.2007
- Took food orders, entered orders into computer for transmittal to kitchen staff
- Checked patrons' identification in order to ensure that they met minimum age requirements forconsumption of alcoholic beverages∙ Checked with customers to ensure that they enjoyed their meal, taking action to correct any problems∙ Explained how various menu items were prepared, describing ingredients and cooking methods∙ Collected payments from customers
Hostess
Pilgrim Restaurant
06.2003 - 11.2004
- Greeted and seated customers, I was required to be very customer service oriented∙ Assigned tables and attended to seating arrangements assuring customers were comfortable andsatisfied∙ Communicated with fellow co-workers to ensure great customer service∙ Cleared tables and reset for arriving parties
Education
Diploma - Business Management
Trillium College
St. Catharine's, ON10.2018
Certificate in Personal support worker -
Niagara College
Welland, ON02.2013
Certification
Standard First Aid CPR- Level C + AED
Timeline
Insurance Broker
RATESDOTCA Group Ltd
01.2023 - 06.2023
Retail Associate
Great Wolf Lodge, Niagara
02.2018 - Current
Community Support Worker
CarePartners
02.2013 - 11.2017
Customer Service Representative
Kobo, Sitel
01.2012 - 08.2012
Credit Recovery Analyst
Sitel
06.2008 - 01.2011
Waitress
Pilgrim Restaurant
06.2005 - 10.2007
Hostess
Pilgrim Restaurant
06.2003 - 11.2004
Diploma - Business Management
Trillium College
Certificate in Personal support worker -
Niagara College