Brianna Hernandez
Canyon Country
Summary
Dedicated and customer-focused professional with three years of experience as a barista. Promoted to shift lead. Skilled in crafting high-quality beverages, providing exceptional customer service, and managing daily café operations. As a shift lead, successfully trained and supervised team members, ensured smooth workflow during peak hours, and handled cash management and inventory control. Adept at problem-solving, multitasking, and creating a welcoming environment to enhance customer satisfaction and team efficiency.
Overview
3
3
years of professional experience
Work History
Barista Shift Lead
Honu Coffee
08.2022 - Current
- Managed cash registers accurately, ensuring proper handling of cash transactions and end-of-day reconciliations.
- Assisted in managing inventory levels, ensuring adequate stock of supplies for daily operations.
- Mentored new hires, sharing knowledge and expertise to ensure their success as baristas.
- Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Teacher Assistant
Los Angeles Unified School District, LAUSD
07.2022 - 08.2023
- Supervised students during lunch breaks, recess, field trips, and other school-related events, maintaining a positive atmosphere conducive to learning.
- Assisted lead teacher in managing classroom behavior, ensuring a safe and supportive learning environment for all students.
- Fostered a positive learning environment by modeling enthusiasm, empathy, and respect for all members of the school community.
Education
Bachelor of Science - Scence in Health Science
Grand Canyon University
Phoenix, AZ05-2027
Associate of Science - Health Science
College of The Canyons
Valencia, CA06-2024
High School Diploma -
San Fernando Senior High
San Fernando, CA06-2022
Skills
- Problem solving
- Team Leadership
- Attention to Detail
- Cash Handling
- Cleanliness standards
- Critical thinking
- Task delegation
- Opening and closing procedures
Languages
English
Native or Bilingual
Spanish
Professional Working
Availability
Monday-Wednesday 6:00AM-7PM
Thursday-Friday 6:00AM-2:30PM
Sunday-Saturday 6:00AM-5PM
Timeline
Barista Shift Lead
Honu Coffee
08.2022 - Current
Teacher Assistant
Los Angeles Unified School District, LAUSD
07.2022 - 08.2023
Bachelor of Science - Scence in Health Science
Grand Canyon University
Associate of Science - Health Science
College of The Canyons
High School Diploma -
San Fernando Senior High
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