Brianna Bockus
Collingwood,ON
Summary
Skilled Facilities Supervisor with talent for building relationships, directing maintenance workers, and offering technical support to Managers, Members and Guests Forward-thinking problem-solver with top-notch planning and decision-making skills.
Overview
16
16
years of professional experience
22
22
years of post-secondary education
1
1
Certification
Work History
Facilities Supervisor
Craigleith Ski Club
Blue Mountain, ON
11.2013 - Current
- Supervises daily operations of facility maintenance, cleaning.
- Supervises and performs outdoor snow removal, grass cutting, landscaping.
- Coordinates with operations for equipment repairs and scheduled routine maintenance for optimal performance.
- Manages inventory of supplies, ensuring availability for ongoing facility needs.
- Supervises and maintains schedules and payroll for a team of 10.
- Sources contractors, quotes and determined best course of action.
- Collaborates with Assistant general manager on Security systems, access control and Cameras.
- Performs and maintains Monthly fire inspection checklists, scheduled repairs as needed.
- Maintains outdoor signage and creates and maintains digital signage programming.
- Supervises and performs A/V across the facilities.
- Supports events with set-ups, on and off hill logistics and all delivery’s up to and day of.
- Schedules annual and semi annual inspections for water treatment, fire inspections, boiler systems and glycol.
- Collaborates and supports all departments across the club specific to their needs.
- Implemented strategies to reduce energy consumption while maintaining optimal comfort levels in buildings.
- Trained staff on operational procedures and safety protocols.
- Coordinated safety inspections and ensured compliance with regulations.
- Collaborated with vendors for repairs and service agreements efficiently.
- Monitored facility operations to ensure compliance with applicable laws, regulations, and standards.
- Provided input to selection of qualified contractors, scheduled work and oversaw daily activities.
- Supervised staff to ensure proper completion of assigned tasks.
- Responded quickly to urgent requests from tenants regarding repairs or maintenance needs.
- Investigated customer complaints regarding facility conditions or services provided by staff members.
- Checked common areas and conference rooms regularly to verify cleanliness and order.
- Oversaw vendor-provided building, janitorial, pest control and landscaping services.
- Established department goals and deadlines.
- Disposed of or oversaw disposal of surplus or unclaimed property.
Small Business Owner
Self
Blue Mountain, ON
08.2010 - 05.2019
- Managed daily operations for all business functions and activities.
- Developed marketing strategies to attract new customers and retain existing ones.
- Established strong relationships with clients and negotiated favorable terms.
- Completed all accounting needs independently.
- Led a team of employees, providing training and support for their development.
- Oversaw financial management including budgeting, accounting, and cash flow.
- Developed business plans and strategies to grow.
- Monitored customer feedback and implemented changes based on their suggestions.
- Set pricing structures according to emerging trends.
- Supervised company social media and marketing efforts to expand brand awareness and attract new customers.
- Researched similar businesses to determine competitive advantages.
- Created budgets and monitored expenses to stay within budget limits.
- Advised employees on best practices regarding safety protocols and procedures.
- Trained, coached and mentored employees to facilitate safety and consistent quality of work.
- Managed staff recruitment, hiring, training, and development.
- Developed and maintained an online presence through website management and social media.
- Implemented customer service protocols to enhance satisfaction and loyalty.
- Negotiated contracts with vendors, suppliers and customers.
Cleaning Supervisor
Lodges at Blue Mountain
Blue Mountain
07.2011 - 12.2012
- Supervised cleaning staff to ensure high standards of cleanliness and safety.
- Trained new employees on cleaning procedures and equipment use.
- Scheduled daily cleaning tasks for efficient workflow management.
- Oversaw the cleanliness and reported maintenance issues for 100 properties.
- Supervised and scheduled shifts, payroll for 20 employees.
Education
Westminster Secondary School
London, ONMedical Laboratory Technician - Medical Laboratory Science
CDI College
London, ON 09.2006 - 05.2028
Skills
- Facility maintenance
- Inventory management
- Safety compliance
- Works independently and in a team setting
- Ability to notice areas of concern and prioritize them in a timely manner
- Understands the need to lead, delegate and also assist to completion of task
Certification
- Working from heights 2026
- Health and Safety Certification 2024
- Boom Cat operating licence 2026
- First aid and CPR certified 2024
Accomplishments
- Awarded the Board of Directors award in 2024 at Craigleith Ski Club for exceptional service and dedication to the club.
Timeline
Facilities Supervisor
Craigleith Ski Club
11.2013 - Current
Cleaning Supervisor
Lodges at Blue Mountain
07.2011 - 12.2012
Small Business Owner
Self
08.2010 - 05.2019
Medical Laboratory Technician - Medical Laboratory Science
CDI College
09.2006 - 05.2028
Westminster Secondary School