Briana Wall
Subaru of Ontario
Monrovia
1
Certification
5
years of professional experience
Results-driven Service Advisor with a strong background in vehicle diagnostics and effective communication. Skilled in problem-solving, service scheduling, and managing warranty negotiations, consistently achieving timely solutions for client needs.
Work History
Service Advisor
4 Months- Presented service recommendations based on mileage and technician assessments.
- Educated customers on vehicle diagnostics, repair, and scheduled maintenance impact on vehicle longevity.
- Coordinated with internal teams to deliver timely solutions, improving client satisfaction and retention.
- Negotiated with manufacturer third-party warranty and insurance companies to secure advantageous terms for clients.
Service Advisor
1 Year 10 Months- Guided customers through repair processes with consistent updates and clear communication
- Contacted warranty and insurance companies on behalf of customers to negotiate approvals
- Identified and procured correct parts for repairs from diverse suppliers, ensuring timely completion
- Maintained detailed and professional documentation of every repair process on Tekmetric
Service Advisor
5 Months- Communicated with customers regarding vehicle repairs, ensuring timely updates and resolution of inquiries
- Coordinated parts orders from multiple vendors to expedite repair turnaround
- Generated repair orders and estimates using Mitchell for diverse vehicle makes and models
Assistant Sales Manager
10 Months- Promoted from driver to sales and then to management within a short time frame, showcasing adaptability and quick learning
- Coached a team of 30 associates on Sales tactics and customer service strategies
- Coordinated weekly scheduling of sales associates based on appointment demand to optimize coverage and service
- Resolved incidents of customer dissatisfaction through effective de-escalation techniques, improving customer retention
Education
Bachelor of Science - Business Management
Associate of Arts - Visual Arts
Skills
Vehicle diagnostics
Repair recommendations
Warranty negotiation strategies
Repair process management
Service scheduling
Documentation and reporting
Problem solving
Time management
Sales strategies
Effective communication
Conflict resolution
Customer service
Certification
- ASE C1 Service Consultant Certification
- ASE P2 Parts Specialist Certification
Timeline
Service Advisor
Subaru of Ontario
05.2026 - CurrentRead More
Service Advisor
University Tire and Auto Service
07.2024 - 05.2026Read More
Service Advisor
Charlie's Hillside Auto
02.2024 - 07.2024Read More
Assistant Sales Manager
Shift Operations LLC
10.2021 - 08.2022Read More
Citrus College
Associate of Arts from Visual Arts
Read More
University of Phoenix
Bachelor of Science from Business Management
Read More