Jose Carlos Guzman
Fremont Ford
Newark
1
Certification
14
years of professional experience
Detail-oriented automotive service professional with expertise in customer interaction, vehicle diagnostics, and repair coordination. Strong communication and problem-solving skills enhance team collaboration and operational efficiency. Bilingual in English and Spanish, committed to driving customer satisfaction and fostering collaborative relationships.
Work History
Service Advisor
1 Year 1 Month- Acted as primary contact for customers during vehicle repair process, ensuring clear communication and support.
- Communicate repair recommendations, timelines, and costs while maintaining transparency and trust.
- Communicated repair recommendations, timelines, and costs, fostering transparency and trust with customers.
- Accurately document customer concerns and prepare detailed repair orders.
- Coordinate with technicians to ensure efficient diagnosis and timely vehicle repairs.
- Provided exceptional customer service, contributing to dealership CSI goals through effective problem-solving and relationship management.
Service Advisor
6 Months- Guided customers through vehicle maintenance and repair processes from check-in to delivery, ensuring clarity and satisfaction.
- Scheduled service appointments and managed repair orders.
- Worked closely with technicians to communicate repair status and additional recommendations.
- Executed warranty and maintenance repairs with precise documentation, supporting service accuracy and accountability.
- Cultivated strong customer relationships through effective communication and timely follow-up, enhancing customer loyalty.
Ford Certified Automotive Technician
3 Years 7 Months- Diagnosed and repaired complex electrical, mechanical, engine, transmission, and drivability issues, ensuring optimal vehicle performance.
- Performed advanced diagnostics with Ford factory equipment, identifying root causes of malfunctions and enhancing repair accuracy.
- Completed software programming and module updates.
- Performed preventative maintenance and warranty repairs.
- Maintained high productivity and quality standards in fast-paced dealership environment, contributing to customer satisfaction and service reliability.
Ford Certified Automotive Technician
5 Years 1 Month- Diagnosed and repaired Ford vehicles, ensuring compliance with manufacturer specifications to enhance vehicle reliability.
- Performed comprehensive repairs on engine, brake, suspension, steering, electrical, and HVAC systems, contributing to optimal vehicle performance.
- Completed scheduled maintenance and multi-point inspections.
- Maintained high standards of workmanship and safety while working efficiently to meet customer satisfaction.
Instructional Assistant
1 Year 5 Months- Collaborated with elementary teachers to enhance classroom instruction.
- Facilitated student engagement in reading, mathematics, and computer learning activities.
Stock Associate
1 Year 5 Months- Organized inventory and replenished merchandise to ensure stock availability.
- Completed tasks independently while maintaining team objectives.
- Managed inventory levels to ensure optimal stock availability and minimize shortages.
- Organized merchandise on sales floor, enhancing visual appeal and customer engagement.
- Assisted in receiving and processing shipments, maintaining accuracy in stock records.
Education
High school diploma
Newark ca 9th-12th w/
Certificate in Automotive/Diesel Technology w/FACT - Automotive & Diesel Technology with Ford FACT Program
- Graduated November 2015
- 96% Attendance
- GPA: 3.2
Skills
Service Advising
Repair Order Management
Vehicle Diagnostics
Warranty Processing
Maintenance Recommendations
Ford IDS & Factory Systems
Customer Service
Communication
Conflict Resolution
Time Management
Team Collaboration
Workflow Optimization
Multilingual Communication
Multitasking
Vehicle assessment
Certification
- Ford FACT Graduate
- Ford Technical Customer Handling Certification
- Ford Quick Lane Training
- Engine Performance & Diagnostics
- Advanced Braking Systems
- Engine Repair
- Diesel Engine Performance
- Advanced Climate Control
- Electronics
- Steering & Suspension
- Electrical Systems
- Noise, Vibration & Harshness (NVH)
- Base & Advanced Brake Systems
- Multiple Ford Factory Technical Certifications
Timeline
Service Advisor
Fremont Ford
07.2025 - CurrentRead More
Service Advisor
Frontier Ford
12.2024 - 06.2025Read More
Ford Certified Automotive Technician
Frontier Ford
04.2021 - 11.2024Read More
Ford Certified Automotive Technician
Fremont Ford
03.2016 - 04.2021Read More
Instructional Assistant
Redwood City School District
04.2012 - 09.2013Read More
Stock Associate
Hollister Co.
04.2012 - 09.2013Read More
Universal Technical Institute (UTI)
Certificate in Automotive/Diesel Technology w/FACT from Automotive & Diesel Technology with Ford FACT Program
Read More
Newark Memorial High School
High school diploma
Read More