Briana Maldonado
Montclair
Summary
Shift Manager with a proven track record at Bullwinkles, excelling in customer service and shift leadership. Expert in handling cash, making decisive choices, and fostering team growth through effective training and mentoring. Achieving significant improvements in team performance and customer satisfaction by promoting positive work environments and leveraging strong relationship-building skills.
Overview
2
2
years of professional experience
Work History
Shift Manager
Bullwinkles
09.2022 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Promoted a positive work environment through open communication and constructive feedback.
Education
Child And Adolescent Studies
California State University, Fullerton
Fullerton, CA05-2027
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Opening and closing procedures
- Energetic and enthusiastic
- Relationship building
- Shift leadership
Languages
English
Spanish
Timeline
Shift Manager
Bullwinkles
09.2022 - Current
Child And Adolescent Studies
California State University, Fullerton
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