Brian Vicente
Tustin
Summary
Efficient server known for productivity and ability to complete tasks swiftly. Specialize in customer service, time management, and conflict resolution, ensuring smooth dining experiences. Excel in communication, adaptability, and teamwork, leveraging these skills to meet diverse customer needs and maintain high satisfaction levels. Also have experience as a Service and Engagement Team Lead with a track record in customer relationship management. Adept at resolving issues and fostering team performance to enhance customer loyalty and satisfaction in a fast-paced environment.
Overview
4
4
years of professional experience
Work History
Server/Restaurant Waiter
Ruby's Diner
Newport Beach
04.2025 - Current
- Provided exceptional customer service in a fast-paced dining environment.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
- Continuously check on guests during meals to ensure satisfaction with each course.
Service and Engagement Team Lead
Target
Tustin
11.2021 - 06.2024
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Collaborated with team members to identify and resolve customer issues, enhancing overall satisfaction and loyalty.
- Monitored team performance and provided constructive feedback for improvement.
Education
High School Diploma -
Nova Academy
Santa Ana06-2013
Skills
- Customer service
- Order management
- Menu knowledge
- Cash handling
- Food safety
- Customer relationship management
Languages
English
Full Professional
Spanish
Professional
References
References available upon request.
Timeline
Server/Restaurant Waiter
Ruby's Diner
04.2025 - Current
Service and Engagement Team Lead
Target
11.2021 - 06.2024
High School Diploma -
Nova Academy