Summary
Overview
Work History
Education
Skills
Languages
Certification
Interests
Accomplishments
Work Availability
Work Preference
Timeline
Generic

Abigail Zechariah

Calgary,AB

Summary

Proven hospitality professional with a track record of enhancing guest experiences at Circa 27 through exceptional customer service and sales expertise. Skilled in cash handling and service prioritization, I significantly increased sales and fostered strong customer relationships. Demonstrates a strong work ethic and a professional appearance, contributing to a positive and efficient work environment.

Diligent server/ bartender with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Offering excellent organizational abilities and strong aptitude for multitasking and prioritizing tasks. Contributes solid foundation in general office procedures and computer applications, ensuring smooth daily operations. Ready to use and develop administrative and communication skills in server/ bartender role.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level server/bartender position. Ready to help team achieve company goals.

Professional office support specialist with extensive experience in administrative functions and office management. Known for reliability and adapting to dynamic work environments. Excellent organizational abilities and collaborative mindset ensure seamless team operations and goal achievement. Offering friendly and professional demeanor, ready to learn and excel in dynamic restaurant environment. Brings understanding of effective table management and guest interaction, coupled with ability to quickly adapt to new tasks. Ready to use and develop communication and customer service skills in server role.

Overview

1
1
year of professional experience
1
1
Certification

Work History

Server/Restaurant Waiter

Circa 27
08.2024 - 01.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Increased sales significantly by upselling higher-end products to customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Printed dining checks with total due, collected payment and offered receipts to complete transactions.
  • Supervised dining table set-up to prepare for diversity of event types, following strict service standards.

Administrative Assistant

Moxies Bar & Grill
07.2024 - 01.2025
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document processing speed by introducing automated templates for routine correspondence.
  • Managed scheduling for executive team, balancing complex calendars to ensure optimal use of time.
  • Increased office participation in special events by creating newsletter with detailed calendars and other office updates.

Front Desk Receptionist

Meridian Inn & Suites Regina Airport
04.2024 - 07.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
  • Completed all tasks in compliance with company policies and procedures.
  • Increased guest retention by maintaining a welcoming and organized reception area.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Helped office staff prepare reports and presentations for internal or client-related use.

Education

BBA - Business Administration And Management

University of Education Winneba
Ghana
08-2020

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Professional appearance
  • Hospitality service expertise
  • Customer service
  • Service prioritization
  • Sales expertise
  • Supply restocking
  • Tableside etiquette
  • Item promotion

Languages

English
Full Professional

Certification

WHMIS CERTIFICATION

PRO SERVE CERTIFIED

ServSafe Food Handler's Certification

Interests

  • Interior Design
  • Fashion
  • Music
  • Blogging
  • Community Cleanup
  • Youth Development Programs
  • Enjoying the art of baking and pastry-making, experimenting with recipes
  • Cooking
  • Learning new cooking techniques and expanding my culinary skills
  • Sharing recipes, cooking tips, and culinary experiences through blogs and social media platforms
  • Wine Tasting
  • I like trying new recipes and food trends
  • Documenting and sharing travel experiences
  • Enjoy creating and following travel blogs and vlogs
  • Enjoy participating in [activity] for overall physical and mental well-being
  • Knitting and Crocheting

Accomplishments

  • Selected to serve notable VIP guests for major private events.
  • Resolved product issue through consumer testing.
  • Earned a 10% bonus for successfully up-selling the most items from the restaurant's new summer menu.
  • Consistently rated "excellent" in customer surveys regarding server friendliness, promptness and attentiveness.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract WorkGig Work

Work Location

RemoteHybridOn-Site

Important To Me

Healthcare benefitsPaid time offTeam Building / Company RetreatsPersonal development programsStock Options / Equity / Profit SharingCareer advancementWork-life balanceCompany CultureFlexible work hoursWork from home option401k match4-day work weekPaid sick leave

Timeline

Server/Restaurant Waiter

Circa 27
08.2024 - 01.2025

Administrative Assistant

Moxies Bar & Grill
07.2024 - 01.2025

Front Desk Receptionist

Meridian Inn & Suites Regina Airport
04.2024 - 07.2024

BBA - Business Administration And Management

University of Education Winneba
Abigail Zechariah