Brian Nuwagaba
Ottawa,Canada
Summary
Results-driven Technical Consultant with extensive expertise in IT, web development, data analysis, and application management. Demonstrated leadership in team management and program development, successfully delivering client-focused solutions. Skilled in formulating and executing innovative strategies that enhance operational efficiency and produce measurable outcomes. Career aspirations include further advancing technical capabilities to drive transformative business solutions.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Sales Representative/Interior Designer
Big City Windows
Ottawa, Ontario
08.2024 - Current
- Conducted in-home consultations showcasing benefits of premium window and door products.
- Cultivated strong customer relationships, exceeding sales targets by implementing personalized service strategies.
- Collaborated with marketing and operations to enhance procedures, ensuring exceptional customer journeys from initial consultation to installation.
DEVELOPMENT PROGRAM SPECIALIST
BOYS AND GIRLS CLUB (BGC)
Ottawa, Canada
05.2015 - Current
- Deliver exceptional service by assessing and addressing the needs of youth and their families, providing tailored behavior management strategies with strict confidentiality
- Provide positive leadership to part-time staff and volunteers, offering guidance and role modeling, in collaboration with the management team
- Oversee the development and implementation of programs, ensuring alignment with BGC Ottawa Programs Policies and Procedures Manual
- Maintain comprehensive administrative record-keeping and reporting
SUPPORT ADVISOR
SHOPIFY
Ottawa, Canada
08.2022 - 07.2024
- Responded promptly to client inquiries via email, live chat, and phone regarding Shopify issues, including order status, product info, account settings, and technical troubleshooting
- Liaised with cross-functional teams (account security, billing, loss prevention, management) via Slack to ensure full resolution of merchant inquiries
- Diagnosed and resolved technical issues on Shopify, including website configuration, theme customization, payment gateway integration, and app-related problems
- Provided guidance on managing merchant accounts: password resets, updating account information, and subscription plan support
FIELD SERVICE TECHNICIAN
XEROX
Ottawa, Canada
01.2016 - 07.2022
- Expertly designed and deployed Wide Area Networks (WANs) with integrated firewalls and network servers, enhancing system connectivity and stability
- Demonstrated proficiency in configuring print drivers, managing data collection, and resolving issues with SMTP and LDAP servers, focusing on multifunction device efficiency and performance monitoring
Education
ELECTRONIC ENGINEERING TECHNOLOGY PROGRAM -
HOLLAND COLLEGE
CHARLOTTETOWN, CHARLOTTETOWN01.2015
ELECTRO-MECHANICAL ENGINEERING TECHNOLOGY PROGRAM -
ALGONQUIN COLLEGE
OTTAWA, OTTAWA01.2011
Skills
- Logistics Coordination
- Collaborative Leadership
- Technical operations optimization
- Client Relationship Management
- Analytical Skills
- Documentation and reporting
- Software troubleshooting
- Technical solution analysis
- Front-end frameworks
- API integration
- CSS3 expertise
- HTML5 mastery
Certification
- Web Development - Udemy
Languages
- French
- Kinyarwanda
Timeline
Sales Representative/Interior Designer
Big City Windows
08.2024 - Current
SUPPORT ADVISOR
SHOPIFY
08.2022 - 07.2024
FIELD SERVICE TECHNICIAN
XEROX
01.2016 - 07.2022
DEVELOPMENT PROGRAM SPECIALIST
BOYS AND GIRLS CLUB (BGC)
05.2015 - Current
ELECTRONIC ENGINEERING TECHNOLOGY PROGRAM -
HOLLAND COLLEGE
ELECTRO-MECHANICAL ENGINEERING TECHNOLOGY PROGRAM -
ALGONQUIN COLLEGE
Similar Profiles
Mary AounMary Aoun
Customer Service Manager at Big City Windows and DoorsCustomer Service Manager at Big City Windows and Doors
Kristina E. ReyesKristina E. Reyes
Contract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City AccessContract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City Access
Jordan MooreJordan Moore
Lead Installer at Mad City Windows & BathLead Installer at Mad City Windows & Bath