Summary
Overview
Work History
Education
Skills
Timeline
Generic

Brian Mercado

Inglewood

Summary

  • Strong skills in time management prioritizing and meeting deadlines.
  • Enhancing customer service and improving retention through, knowledge, patience, and understanding.
  • Organized and time orientated
  • Bilingual (English & Spanish)

Overview

12
12
years of professional experience

Work History

Ramp Agent

Envoy Air
Los Angeles, CA
09.2021 - Current
  • Responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, and performing other airplane servicing duties. Also performing cabin maintenance service, as well as handling the bag room.

Ramp Agent

Airport Terminal Services Inc
Los Angeles, CA
09.2017 - 09.2021
  • Loaded and unloaded cargo, ensuring safe transport to and from aircraft.
  • Operated ground support equipment, maintaining compliance with safety regulations.
  • Coordinated baggage handling processes, enhancing turnaround efficiency for flights.
  • Conducted pre-flight inspections of loading equipment to ensure operational readiness.
  • Implemented process improvements that increased workflow efficiency during peak hours.

Golden Gate
09.2016 - 08.2017
  • Determine need for maintenance (add windshield fluid, gasoline.)
  • Perform duties in safe manner following golden gate america LLC safety guidelines.
  • Maintain a clean and orderly work area and report any unsafe or hazardous conditions.
  • Provide excellent customer service, good teamwork, and professional demeanor.

Customer Service

Wendy's
01.2015 - 02.2016
  • Responding appropriately to customer questions and comments
  • Assisting customer in making decision about a product or service to buy

Education

High School Diploma -

Morning Side High School
Inglewood, CA
06.2016

Skills

  • Problem-solving
  • Loading and unloading
  • Ramp service
  • Aircraft marshalling
  • Baggage handling
  • Safety procedures compliance
  • Customer service
  • Load planning
  • Flexible schedule
  • Dependable and responsible
  • Ground support services

Timeline

Ramp Agent

Envoy Air
09.2021 - Current

Ramp Agent

Airport Terminal Services Inc
09.2017 - 09.2021

Golden Gate
09.2016 - 08.2017

Customer Service

Wendy's
01.2015 - 02.2016

High School Diploma -

Morning Side High School
Brian Mercado