Strong skills in time management prioritizing and meeting deadlines.
Enhancing customer service and improving retention through, knowledge, patience, and understanding.
Organized and time orientated
Bilingual (English & Spanish)
Overview
12
12
years of professional experience
Work History
Ramp Agent
Envoy Air
Los Angeles, CA
09.2021 - Current
Responsible for loading and unloading aircraft baggage, guiding planes to and from their gates, operating baggage carts, and performing other airplane servicing duties. Also performing cabin maintenance service, as well as handling the bag room.
Ramp Agent
Airport Terminal Services Inc
Los Angeles, CA
09.2017 - 09.2021
Loaded and unloaded cargo, ensuring safe transport to and from aircraft.
Operated ground support equipment, maintaining compliance with safety regulations.
Coordinated baggage handling processes, enhancing turnaround efficiency for flights.
Conducted pre-flight inspections of loading equipment to ensure operational readiness.
Implemented process improvements that increased workflow efficiency during peak hours.
Golden Gate
09.2016 - 08.2017
Determine need for maintenance (add windshield fluid, gasoline.)
Perform duties in safe manner following golden gate america LLC safety guidelines.
Maintain a clean and orderly work area and report any unsafe or hazardous conditions.
Provide excellent customer service, good teamwork, and professional demeanor.
Customer Service
Wendy's
01.2015 - 02.2016
Responding appropriately to customer questions and comments
Assisting customer in making decision about a product or service to buy