Brian Menogue
Toronto
Summary
Dynamic hospitality professional with extensive experience at Umbrella-Fantasy Farms Events, excelling in event coordination and customer satisfaction. Proven ability to lead teams and enhance guest experiences through effective communication and problem-solving. Skilled in Microsoft Office and adept at managing hospitality operations, ensuring seamless service delivery and operational excellence.
Overview
19
19
years of professional experience
Work History
Hospitality Team Member
Umbrella-Fantasy Farms Events
08.2011 - Current
- Trained and supervised staff to provide highest level of customer service.
- Planned, organized and managed events, following client specifications to enhance satisfaction.
- Coordinated with vendors to get prompt delivery of hospitality services.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Supervised and mentored kitchen and serving staff.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Supervised food presentation and plating to enhance visual appeal.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
Hospitality Assistant
Umbrella-Fuzion House
08.2008 - 10.2011
- Maintained exacting standards of quality and performance.
- Effectively handled payroll, new hire paperwork and terminations.
- Identified and resolved customer complaints concerning food or lodging.
- Executed event invoicing and provided follow up in collections department.
Food Preparation Worker
Umbrella- O'Grady's Restaurant On Church
06.2006 - 07.2008
- Packaged and stored food products following proper handling and preservation methods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Organized and re-stocked various stations and self-service items.
- Assisted in setting up and breaking down kitchen stations.
Education
Hospitality Services Management
Fleming College
Peterborough, ONHigh School Diploma -
St.peters Secondary School
Peterborough, ONSkills
- Microsoft Office
- Guest Tours
- Coordinating Events
- Cash Register Operations
- Room Preparation
- Administrative and Office Support
- Customer relationship management
- Guest Satisfaction
- Billing Coordination
- Hospitality Operations
- Providing Customer Support
Timeline
Hospitality Team Member
Umbrella-Fantasy Farms Events
08.2011 - Current
Hospitality Assistant
Umbrella-Fuzion House
08.2008 - 10.2011
Food Preparation Worker
Umbrella- O'Grady's Restaurant On Church
06.2006 - 07.2008
Hospitality Services Management
Fleming College
High School Diploma -
St.peters Secondary School