Summary
Overview
Work History
Education
Skills
Timeline
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Brian Menogue

Oshawa,ON

Summary

Adaptable Hospitality Specialist with 15 years of experience in setting reservations and promptly helping guests. Focused on providing excellent service by collaborating with teammates to meet the customers' needs. Talented at improving customer service ratings through effective customer communication.

Overview

17
17
years of professional experience

Work History

Hospitality Team Member

Umbrella-Fantasy Farms Events
08.2011 - Current
  • Trained and supervised staff to provide highest level of customer service.
  • Planned, organized and managed events, following client specifications to enhance satisfaction.
  • Coordinated with vendors to get prompt delivery of hospitality services.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Supervised and mentored kitchen and serving staff.
  • Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
  • Supervised food presentation and plating to enhance visual appeal.
  • Scheduled and rotated staff for adequate coverage and fair distribution of workload.
  • Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
  • Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.

Hospitality Assistant

Umbrella-Fuzion House
08.2008 - 10.2011
  • Maintained exacting standards of quality and performance.
  • Effectively handled payroll, new hire paperwork and terminations.
  • Identified and resolved customer complaints concerning food or lodging.
  • Executed event invoicing and provided follow up in collections department.

Food Preparation Worker

Umbrella- O'Grady's Restaurant On Church
06.2006 - 07.2008
  • Packaged and stored food products following proper handling and preservation methods.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
  • Organized and re-stocked various stations and self-service items.
  • Assisted in setting up and breaking down kitchen stations.

Education

Hospitality Services Management

Fleming College
Peterborough, ON

Skills

  • Microsoft Office
  • Guest Tours
  • Coordinating Events
  • Cash Register Operations
  • Room Preparation
  • Administrative and Office Support
  • Guest Satisfaction
  • Billing Coordination
  • Hospitality Operations
  • Providing Customer Support

Timeline

Hospitality Team Member

Umbrella-Fantasy Farms Events
08.2011 - Current

Hospitality Assistant

Umbrella-Fuzion House
08.2008 - 10.2011

Food Preparation Worker

Umbrella- O'Grady's Restaurant On Church
06.2006 - 07.2008

Hospitality Services Management

Fleming College

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Brian Menogue