BRIAN JABLA LEGASPI
Cagayan de Oro City,BC
Summary
Dedicated international student pursuing a Diploma in Computer Information Systems, seeking a part-time role to support my studies and contribute effectively. Highly adaptable, flexible, and efficient with a strong technical background and a commitment to delivering high-quality work in diverse environments.
Overview
6
6
years of professional experience
Work History
Customer Sales and Service Assoiciate
Bank of the Philippine Islands
Cagayan De Oro, Mis. Or. Philippines
04.2021 - 07.2024
- Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Educated customers about billing, payment processing and support policies and procedures.
- Delivered prompt service to prioritize customer needs.
- Provided accurate answers and solutions to customer concerns, inquiries and complaints.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Enumerator
National Household Targeting System- Listahanan
Cagayan de Oro City
11.2019 - 12.2019
- Assisted people in filling out surveys with complete and accurate information.
- Traveled door-to-door in assigned communities and requested participation in census interview, clearly explaining process and purpose.
- Double checked information on survey forms.
On-The-Job Trainee
Accounting Center
Cagayan de Oro City
04.2018 - 05.2018
- Learned new materials, processes, and programs quickly.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Attended training courses to build understanding of processes, techniques, and industry.
Education
Bachelor of Science - Financial Management
Liceo De Cagayan University
Cagayan De Oro City, Mis. Or. Philippines12.2019
Skills
- Proficient with Microsoft Office Applications
- Customer service excellence
- Product and Service support
- Customer Support
Affiliations
- Vice President, Carmen United Youth Guild (CUYOG), 2019-2013
- President, Empowering Youth in Dabatian (EYD), 2018-2013
- Officer, Junior Financial Executive (JFINEX), 2018-2019
Languages
English
Professional Working
Timeline
Customer Sales and Service Assoiciate
Bank of the Philippine Islands
04.2021 - 07.2024
Enumerator
National Household Targeting System- Listahanan
11.2019 - 12.2019
On-The-Job Trainee
Accounting Center
04.2018 - 05.2018
Bachelor of Science - Financial Management
Liceo De Cagayan University