Gloria Nweze
Mississauga,ON
Summary
Highly organized, reliable and efficient service Professional, successful at managing multiple priorities with a positive attitude. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Fidelity Bank
04.2019 - 12.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided primary customer support to internal and external customers.
Administrative Assistant
Department Of Petroleum Resources
08.2017 - 03.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Scheduled office meetings and client appointments for staff teams.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Education
Bachelor of Science - Biochemistry
Nnamdi Azikiwe University
Awka,NGGraduate Certificate - Global Business Management
Fleming College
Toronto, ON2025
Skills
- Verbal/written communication
- Great attention to detail
- Great Team Player with ability to Multitask
- Proficient with Microsoft Office Applications
- Excellent time management skill
- Planning and coordination
Languages
English
Timeline
Customer Service Representative
Fidelity Bank
04.2019 - 12.2023
Administrative Assistant
Department Of Petroleum Resources
08.2017 - 03.2019
Bachelor of Science - Biochemistry
Nnamdi Azikiwe University
Graduate Certificate - Global Business Management
Fleming College
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