Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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BRIAN GOMEZ

BRIAN GOMEZ

Winnipeg,MB

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

14
14
years of professional experience

Work History

Product Support Engineer

Exegy Incorporated
05.2018 - Current
  • Maintains a sustainable technology Platform Architecture (Platform as a Service) including daily operations and maintenance, software testing, new binary rollout and incident monitoring and management
  • Prepares maintenance plans and upgrading schedules for the organization's systems
  • Manages the resolution of application and system issues that arise across the business
  • Overall management of market data systems, feed handlers and order execution software critical to market-making clients across different regions (US, Europe and Asia Pacific
  • Manages ticketed query system and ensuring comprehensive database of queries and resolutions is kept up to date

ESL Instructor

08.2016 - 12.2017
  • Assessed students' communication skills through phone interviews Provided real-time instructional feedback to students Encouraged students to take English courses suitable for their needs

RecontractExpert– Transcom Worldwide
12.2011 - 06.2012
  • Specialized in negotiating terms with out-of-contract clients Promoted renewal of service agreements to existing clients Handled inquiries regarding new products and services and made necessary adjustments to customers' billing.

Escalations Specialist

Teleperformance Philippines
02.2009 - 06.2011
  • Developed and maintained a list and action plan to drive resolution to critical issues Held scheduled callbacks with assigned customer accounts to understand the impacts of key critical issues, and provided a status update on those issue

Education

Bachelor of Arts - Computer Science

STI College
Philippines
04.2016

Skills

  • Knowledge in Linux OS, Windows, MAC
  • Computer Hardware-Software
  • Server
  • Configuration management and maintenance
  • Database Management
  • File Management Software
  • MS Office
  • Ticketing system tools ITRS, JIRA ServiceNow
  • Effective written and verbal communication skills
  • Listens attentively, openly expresses ideas and provides/ask for feedback
  • Creativity
  • Flexibility and adaptability

Affiliations

Member, Radical Young Leaders Inc.

Area Representative - Ten Outstanding Students of the Phillippines CALABARZON

Timeline

Product Support Engineer

Exegy Incorporated
05.2018 - Current

ESL Instructor

08.2016 - 12.2017

RecontractExpert– Transcom Worldwide
12.2011 - 06.2012

Escalations Specialist

Teleperformance Philippines
02.2009 - 06.2011

Bachelor of Arts - Computer Science

STI College

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BRIAN GOMEZ