SRUTHI THOTTUMKARA KOUVUMMAL
peterborough,CA-ON
Summary
Motivated and detail-oriented technical professional with 3+ years of experience in embedded systems, web hosting technical support, and product support. Strong background in embedded control systems, systems design, and verification processes. Skilled in Linux server management, C/C++ development, embedded Linux, and network troubleshooting. Seeking a challenging opportunity in systems engineering to contribute to safety-critical product development and verification
Overview
3
3
years of professional experience
1
1
Certification
Work History
Product Support Engineer
HSR IT Solutions Pvt Ltd
Bangalore, India
03.2022 - 03.2023
- Conducted product testing to identify and fix bugs, participating in the development and execution of comprehensive test plans.
- Created and maintained technical documentation, including user manuals and knowledge base articles.
- Monitored system and application performance, setting up and managing monitoring tools and alerts.
- Managed IT infrastructure, including desktop support, email administration, server management, and network administration.
- Resolved over 1,000 customer support tickets with a 95% customer satisfaction rate.
- Technical Support Department
- 1 Year
Junior Software Engineer
Poornam Info Vision
Kochi, India
03.2020 - 07.2021
- Provided technical support to customers via email, live chat and ticketing systems resolving issues related to web hosting, domains, and email configurations.
- Diagnosed and fixed server and website-related issues, including DNS problems, SSL certificate errors, and email delivery failures.
- Managed Linux and Windows servers, performing maintenance tasks such as updates, backups, and security checks.
- Created and maintained knowledge base articles, FAQs, and step-by-step guides for common hosting tasks.
- Monitored server performance and uptime, utilizing monitoring tools like Zabbix Monitoring and setting up alerts for potential issues.
- Configured and optimized web servers (Apache, Nginx) for performance and security.
- Proficient in cPanel, Plesk, WHM, and other hosting control panels.
- Collaborated with supervisors to escalate and address customer inquiries
- Participated in weekly test planning project status meetings and review
- Technical Support Department
- 1.4 Years
Embedded Systems Intern
Quest Innovative Solutions, India
Cochin, Kerala
09.2019 - 03.2020
- Developed firmware for embedded systems using C and C++ programming languages.
- Collaborated with engineers to design system architecture for new projects.
- Assisted in debugging hardware and software integration issues during testing phases.
Education
Post Graduate Diploma - Wireless Information Networking
Fleming College
Peterborough, Ontario08.2024
Bachelor's - Electronics and Communications Engineering
Sree Narayana Guru College of Engineering & Technology
Payyanur01.2019
Skills
- DNS, Apache, Nginx, Exim, FTP, SSL, Linux, Windows OS, Powershell, SQL
- WHM, Cpanel, Plesk
- Zabbix Monitoring
- MySQL, Percona Cluster
- Firewall, Haproxy
- C, C, Embedded Linux, RTOS, SPI, I2C, Device Drivers, ARM, PIC
- Stalker Portal, Percona Cluster,Powershell, MATLAB
- TCP/ IP, Routing, Switching, Protocols, Mitre ATT&CK framework
Certification
- Participated in the National Conference on Technological Advancements.
- Participated in the five days' workshop on All India Radio, Kannur.
- Participated in the national level two days' workshop on Quadcopter.
- Participated in the two days' workshop on Introduction to Arduino.
- CCNAv7: Introduction to Networks
- CCNAv7: Switching, Routing, and Wireless Essentials
- CCNAv7: Enterprise Networking, Security, and Automation
Awards
Academic Excellence award from Fleming College (Spring 2023 Semester), Academic Excellence award from Fleming College (Fall 2023 Semester)
References
Revathy Mohan Kannara ( Electronic Test Application Specialist at Safran Electronics & Defence Canada Inc)
Timeline
Product Support Engineer
HSR IT Solutions Pvt Ltd
03.2022 - 03.2023
Junior Software Engineer
Poornam Info Vision
03.2020 - 07.2021
Embedded Systems Intern
Quest Innovative Solutions, India
09.2019 - 03.2020
Post Graduate Diploma - Wireless Information Networking
Fleming College
Bachelor's - Electronics and Communications Engineering
Sree Narayana Guru College of Engineering & Technology
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