Brian Gallego
Hamilton,Canada
Summary
Results-driven IT Specialist with proven expertise in system administration, security management, and network configuration. Demonstrated success in leading cybersecurity initiatives and managing complex IT environments to enhance operational efficiency.
Overview
11
11
years of professional experience
1
1
Certification
Work History
IT Specialist
Weathertech Canada
12.2024 - Current
- Managed devices using ManageEngine Central.
- Implemented ManageEngine ServiceDesk integrations for the ticketing system.
- Configured solutions tailored for PCI compliance standards by adding additional security measures to SSL/TLS certificates using strong cipher suites.
- Led multiple cybersecurity initiatives using Singtel Security Awareness Training.
- Managed and supported complex IM/IT planning and control activities.
- Managed O365 accounts and tightened security using Microsoft Defender. Applying security recommendations. Using the Microsoft 365 admin center to troubleshoot and diagnose mailbox issues.
- Maintained Epicor accounts and EZ menus. Added inventory and pricing.
- Managed VPN user connections using Windows Server Essentials Dashboard.
- Administered database environments (IBM AS/400, Epicor, Access).
IT Analyst
Tenneco
05.2022 - 12.2023
- Managed Incidents and Requests through ServiceNow ticketing system while keeping SLA above 99% efficiency.
- Utilizing power shell scripts to push patches or updates to computers using SCCM.
- Created GRC requests for SAP user access. Managed and followed up on approvals. Creating purchase requests via SAP for IT procurement.
- Configured and managed systems and applications related to Cisco switches, VLAN, port configurations, and cabling.
- Proactively monitor network performance, security, and capacity, ensuring availability and reliability, and provide recommendations for improvement, load balancing, QOS using Solarwinds.
- Maintained positive client relationships, managed workload, and served as a Technical Lead for projects. Managed the procurement of 50 Zebra handheld scanners. Installed management software using SOTI Mobile Control and led the project to upgrade outdated Intermec scanners. Lead the integration of scanners with the SAP system. Programmed barcode language.
- Trained and mentored team members, developed and maintained documents and diagrams, using Microsoft apps and inventory CMDB in ServiceNow.
- Configured and managed iPhones via Intune, with email and Microsoft apps. Added mobile devices to the Cisco Wi-Fi SSID by MAC for tighter Wi-Fi security.
- Configured and managed desk phones using Fuze web administration. Managed the paging system and Motorola radios on UHF bands.
- Upgraded and managed Intermec/Honeywell printers, integrated with SAP labeling and barcodes.
- Configured and deployed Microsoft Surface tablets for plant use, with SAP integration.
- Led the project to upgrade security cameras from the outdated Bosch system to the Avigilon camera system throughout the exterior and interior of the plant and office building. From procurement to configuring network infrastructure, to the installation of hardware.
IT Specialist
Mancor Industries
09.2021 - 05.2022
- Upgraded and managed 40 raspberry pi production shop monitors.
- Successfully configured 20 security cameras.
- Successfully collaborated with manufacturers on configuring laser machines to work with engineering software.
- Managed 50 PCs, laptops, printers, phones.
- Successfully migrated AD DC from IBM to HPE ProLiant server and upgraded from Windows Server 2012-2019.
- Upgraded and managed Zebra printers.
IT Administrator
Cornerstone Building Brands
01.2017 - 03.2021
- Successfully completed multiple Windows Server Infrastructure projects on upgrading their existing Active Directory Infrastructure as well as on other integration projects.
- AD Migration Project: Successfully completed upgrading Active Directory Domain Controllers and LDAP servers to Windows 2016 and 2019. Compatibility testing with business units, 200 user accounts migration as well as re-configuring WIFI Authentication infrastructure.
- Single Sign On (SSO) integration and Multi factor authentication (MFA) project.
- Migrated from Avaya to Cisco IP phones. Upgraded servers, desktops/laptops, printers, and network equipment.
- Researched, analyzed, troubleshot, and resolved simple to complex network problems and issues associated with servers, PCs, software, hardware, printers and initiated preventative actions via a Support Ticketing System.
- Upgraded UPS backup system to reduce downtime and increase up time to 99% due to power outages in the area.
- Upgraded video card and disk drives on a HPE ProLiant server running XenApp. Providing services to approximately 200 Users in a Citrix environment.
- Delivered and managed secure remote access for all staff using VPN FortiClient, Quick Assist, RDP, TeamViewer.
- Created approximately 100 AD user accounts, groups permissions in different departments.
- Created/restored 50-100 images to Laptops, PCs, Servers for deployment.
- Administered Windows based server infrastructure on Microsoft Hyper-V platform. Duties included setting up failover clusters, security patching, configuring DFS, DNS, DHCP, IIS and Active Directory based permissions and GPOS (group policies).
- Drove IT cyber security awareness through the company, worked with network team conducting security training using KnowBe4.
IT Administrator
Activation Laboratories
07.2014 - 12.2017
- Successfully completed multiple Windows Server Infrastructure projects on upgrading their existing Active Directory Infrastructure as well as on other integration projects.
- AD Migration Project: Successfully completed upgrading Active Directory Domain Controllers and LDAP servers to Windows 2016 and 2019. Compatibility testing with business units, 200 user accounts migration as well as reconfiguring WIFI Authentication infrastructure.
- Single Sign On (SSO) integration and Multi factor authentication (MFA) project.
- Migrated from Avaya to Cisco IP phones. Upgraded servers, desktops/laptops, printers, and network equipment.
- Researched, analyzed, troubleshot, and resolved simple to complex network problems and issues associated with servers, PCs, software, hardware, printers and initiated preventative actions via a Support Ticketing System.
- Upgraded UPS backup system to reduce downtime and increase up time to 99% due to power outages in the area.
- Upgraded video card and disk drives on a HPE ProLiant server running XenApp. Providing services to approximately 200 Users in a Citrix environment.
- Delivered and managed secure remote access for all staff using VPN FortiClient, Quick Assist, RDP, TeamViewer.
- Created approximately 100 AD user accounts, groups permissions in different departments.
- Created/restored 50-100 images to Laptops, PCs, Servers for deployment.
- Administered Windows based server infrastructure on Microsoft Hyper-V platform. Duties included setting up failover clusters, security patching, configuring DFS, DNS, DHCP, IIS and Active Directory based permissions and GPOS (group policies).
- Drove IT cyber security awareness through the company, worked with network team conducting security training using KnowBe4.
Education
IT Systems Technician - Networking
Mohawk College
Hamilton, ON06.2014
Skills
- System Administration
- Windows 7-11
- Windows Server 2012
- Windows Server 2016
- Windows Server 2019
- Windows Server 2022
- Linux
- Ubuntu Server
- Raspberry PI
- Azure
- AWS
- Wireshark
- Visio
- PowerBi
- SQL
- Application Support
- Microsoft Office 365
- VMware
- Veeam
- VSphere
- SharePoint
- Teams
- CRM
- SonicWALL
- VOIP
- NetGate
- Synology
- Sophos
- Acronis
- Citrix
- PowerShell
- SAP
- Epicor
- ManageEngine
- Zscaler
- MobileIntune
- Sentinel One
- Silent Brick
- Bomgar
- ServiceNow
- Hardware
- Cisco APs
- NetApp
- XenApp
- Desktops
- Laptops
- Printers
- Cisco Switches
- Firebox
- Watchguard
- Fortinet
- NAS
- UPS
- FuzeIP Phones
- Avigilon
- Intermec
- Honeywell
- Zebra
- Mobile
- IOS
- Android
- Mobile management Intune
Websites
Certification
- Comptia A+
- Microsoft 365 Certified: Fundamentals
Languages
- English, Advanced
- Spanish, Advanced
References
References available upon request.
Timeline
IT Specialist
Weathertech Canada
12.2024 - Current
IT Analyst
Tenneco
05.2022 - 12.2023
IT Specialist
Mancor Industries
09.2021 - 05.2022
IT Administrator
Cornerstone Building Brands
01.2017 - 03.2021
IT Administrator
Activation Laboratories
07.2014 - 12.2017
IT Systems Technician - Networking
Mohawk College