Briajanae Wilkins

• Support the Community Manager in day-to-day operations for 500+ homes/units within the HOA.
• Respond to homeowner inquiries, complaints, and requests in a timely and professional manner.
• Prepare board packets, take meeting minutes, and assist with scheduling HOA meetings.
• Track maintenance requests and coordinate with vendors and contractors for timely completion.
• Assist with preparing budgets, processing invoices, and managing association financials.
• Monitor community compliance and issue violation notices per association rules.
• Maintain resident records, insurance certificates, and vendor contracts.
• Help coordinate community events and newsletters to foster resident engagement.

• Manage leasing operations for a 134-unit fully affordable housing property, ensuring compliance with HUD, LIHTC, and Fair Housing guidelines.
• Complete annual and interim recertifications for all residents, including gathering and verifying income documentation and maintaining up-to-date tenant files.
• Utilize Boston Post and Yardi software daily for leasing, rent collection, work order tracking, and compliance reporting.
• Guide prospective tenants through the application and move-in process, including eligibility screening, lease signing, and orientation.
• Collaborate with property management and maintenance teams to ensure timely unit turnovers, high occupancy rates, and tenant satisfaction.
• Provide exceptional customer service to current and prospective residents, addressing inquiries and resolving issues professionally and promptly.
• Participate in audits, inspections, and monthly reporting to ensure program accuracy and property performance.
• Promote a welcoming and inclusive environment, supporting the property's mission to provide safe and affordable housing to low-income individuals and families.

• 8 months of hands-on experience in residential leasing, tenant relations, and property operations at a market-rate community with under 250 units.
• Skilled in guiding prospective residents through the leasing process.
• Process from tour to move-in.
• Proficient in Yardi and RealPage for leasing workflows, reporting, and resident communication.
• Strong focus on maintaining occupancy goals and supporting resident retention through excellent customer service.
• Experienced in handling lease agreements, renewals and administrative tasks with accuracy and attention to detail.
• Trusted team members known for supporting daily operations, coordinating with vendors, and resolving resident concerns.
• Ready to grow into an Assistant Property Manager role, bringing leadership, organization, and a commitment to operational excellence.

o Customer-focused Contact Center Representative with 3 years of experience in high-volume, fast-paced call center environments

o Proven ability to resolve member inquiries efficiently while delivering excellent service and maintaining professionalism under pressure

o Experienced in supporting members of a credit union, including account assistance, loan inquiries, and online banking support

o Skilled in using CRM systems to document interactions, track issues, and ensure timely follow-up and resolution

o Adept at troubleshooting technical and account-related issues while communicating clearly and empathetically across diverse customer needs

o Passionate about creating positive member experiences, building trust, and supporting financial wellness

o Strong multitasking skills with a commitment to accuracy confidentiality, and service excellence