Bria Johnson
Sacramento
Summary
Dedicated Customer Service Professional with over three years of proven success in high-volume, client-facing environments, specializing in complex problem resolution and building long-term customer loyalty. Highly skilled in clear and patient communication, adept at troubleshooting issues, and consistently maintaining superior customer satisfaction ratings. Committed to leveraging strong interpersonal and technical skills to deliver seamless support and contribute to an efficient and thriving team.
Overview
5
5
years of professional experience
2015
2015
years of post-secondary education
1
1
Certification
Work History
Customer Service Representative
Tel Vista
Dallas
06.2024 - 11.2025
- Provided support across multiple channels (phone, email, chat) and maintained high scores for customer satisfaction and first-call resolution.
- Managed complex customer issues, troubleshooting problems effectively for clients in healthcare and other industries.
- Reduced the rate of issue escalations to higher-level support by 15% through skillful resolution.
- Accurately logged all customer interactions and updates using CRM software.
- Assisted in training new team members on company procedures and effective problem-solving techniques.
Customer Service Representative
Baylor Scott & White Health Remote
Dallas
02.2022 - 01.2024
- Handled a high volume of inbound calls and emails to assist patients with questions regarding their medical bills, insurance coverage, and payment options.
- Performed basic patient billing duties, including processing payments, verifying insurance eligibility, and updating patient financial information in the system.
- Maintained a high level of customer service, providing clear, empathetic, and professional communication to resolve billing inquiries.
- Accurately documented all patient interactions and resolutions in the electronic health record (EHR) and billing software.
Customer Service Representative
Ranstad
Dallas
06.2020 - 01.2022
- Handled all customer service and support requests for a national client base from a dedicated remote office.
- Managed interactions across phone, email, and live chat to solve product and service issues.
- Used remote tools and a CRM system to accurately log all customer service activity and ensure data security.
- Maintained a high level of customer satisfaction while working independently.
Education
Mansfield Timberview High School
Arlington, TXSkills
Communication Skills
Patience and Empathy
Active Listening
Interpersonal Skills
Time Management
Data Entry
Certification
- CPR Certified
Timeline
Customer Service Representative
Tel Vista
06.2024 - 11.2025
Customer Service Representative
Baylor Scott & White Health Remote
02.2022 - 01.2024
Customer Service Representative
Ranstad
06.2020 - 01.2022
Mansfield Timberview High School