BREYON ISREL
Compton
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
One Choice Realty
Pomona
03.2023 - 11.2025
- Responded to high-volume phone and email inquiries, providing accurate service information and assistance.
- Resolved customer issues through active listening, troubleshooting, and detailed documentation.
- Built rapport with clients, improving overall customer satisfaction and service quality.
- Entered customer data into internal systems with accuracy, ensuring complete and organized records.
Receptionist
Kaiser Permanente (via Rose International)
Moreno Valley
02.2021 - 01.2023
- Managed front desk operations, greeting and directing staff and visitors professionally.
- Completed health screenings and verified credentials to maintain safety and security.
- Scheduled appointments, coordinated daily calendars, and supported office communication.
- Handled a multi-line phone system, routed calls, and provided accurate information to patients and staff.
COVID-19 Tester
Welz
Los Angeles
04.2020 - 04.2021
- Collected PCR and rapid-test samples following strict safety protocols and CDC guidelines.
- Ensured accurate data entry, labeling, and specimen preparation for analysis.
- Maintained sanitation and infection control standards at all testing stations.
- Assisted patients with clear instructions and supportive communication during testing.
Education
Psychology
Los Angeles Pierce College
Woodland Hills, CA 08.2025 - 01.2026
Skills
- Customer Service & Support
- Conflict Resolution
- Inbound/Outbound Calling
- Relationship Building
- Problem Solving
- Multitasking & Prioritization
- Call Center Operations
- Data Entry & Documentation
- Clerical & Administrative Support
- Microsoft Office
- Adaptive Team Player
- Project Coordination
Timeline
Psychology
Los Angeles Pierce College
08.2025 - 01.2026
Customer Service Representative
One Choice Realty
03.2023 - 11.2025
Receptionist
Kaiser Permanente (via Rose International)
02.2021 - 01.2023
COVID-19 Tester
Welz
04.2020 - 04.2021