Brent Nowicki
Toronto,ON
Summary
Quality focused Client Services Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success.
Practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals.
Overview
10
10
years of professional experience
Work History
Client Services Manager
Sephora, LVMH
11.2022 - Current
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Interacted with clients on regular basis to quickly alleviate issues and provide project updates.
- Developed new employees and on-going performance assessment of current employees in the Beauty and Skin Studios
- Achieved high staff morale and retention through effective communication, prompt problem resolution, proactive supervisory practices and facilitation of proactive work environment.
- Established performance and service goals and held associates accountable for individual performance.
Operations Manager
Sephora, LVMH
08.2022 - 11.2022
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Operations Manager
TJX Companies, Marshalls
10.2021 - 08.2022
- Supervised Coordinators and staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Managed budgeting, scheduling, and cash office control.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Analyzed and reported on key performance metrics to senior management.
- Developed and implemented strategies to maximize customer satisfaction.
Store Manager
H&M, Hennes and Mauritz Inc.
11.2019 - 08.2020
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Corrected operational discrepancies by developing and executing process improvements.
- Developed and optimized store schedules to meet expected coverage demands and maintain optimal service levels.
- Oversaw annual store budget while working closely with corporate and financial departments on reporting and payroll.
Department Manager
H&M, Hennes & Mauritz
07.2016 - 10.2019
- Responsible for sales, customer service and profitability of a department.
- Managed a team within a department according to H&M values, standards, policies and procedures and is responsible for all people development functions.
- Took action within department to maximize sales through joint operational and commercial focus to obtain highest level of profitability.
- Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws including approving time-off requests, pay, location or title changes; corrective actions and making employment decisions.
- Supported 6 stores in 3 months across the GTA
Department Supervisor
H&M, Hennes & Mauritz
05.2015 - 07.2016
Sales Advisor
H&M, Hennes & Mauritz
08.2014 - 05.2015
Merchandise Specialist
Old Navy
06.2014 - 08.2014
- Drives sales and profitability though proper merchandising and overall presentation of Men’s, Boys, Baby and Toddler Boys & Girls Departments while meeting payroll budget, efficiency and productivity goals.
- Leads shipment process while exhibiting behaviors to drive service standards and ensure that the actions and activities support Old Navy’s service standards at all times.
- Sets, monitors, follows up on productivity goals for the shipment team to ensure service, merchandising, and operational standards are met through company defined practices and processes.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
Education
Bachelor of Arts - Criminal Justice
University Of Winnipeg
Winnipeg, MB04.2015
High School Diploma -
Springfield Collegiate Institute
Oakbank, MB06.2007
Skills
- Employee supervision and motivation (managing teams of 25 to 150)
- Staff training and development (training groups of 3 to 25)
- Operational budgeting and financial planning for $4 to 20 million stores
- New store openings (recruitment, training, store set up)
- Multi-unit store responsibility
- Team Development
- Client relationship building
- Human Resources Management
- Teamwork and Collaboration
Languages
English
Native or Bilingual
Timeline
Client Services Manager
Sephora, LVMH
11.2022 - Current
Operations Manager
Sephora, LVMH
08.2022 - 11.2022
Operations Manager
TJX Companies, Marshalls
10.2021 - 08.2022
Store Manager
H&M, Hennes and Mauritz Inc.
11.2019 - 08.2020
Department Manager
H&M, Hennes & Mauritz
07.2016 - 10.2019
Department Supervisor
H&M, Hennes & Mauritz
05.2015 - 07.2016
Sales Advisor
H&M, Hennes & Mauritz
08.2014 - 05.2015
Merchandise Specialist
Old Navy
06.2014 - 08.2014
Bachelor of Arts - Criminal Justice
University Of Winnipeg
High School Diploma -
Springfield Collegiate Institute
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