BRENT DONALD PETERSON
Alpine
Summary
Dynamic Fire Dispatch Supervisor with extensive experience at City of San Diego Fire Communications, excelling in emergency response coordination and resource allocation. Proven track record in training staff and enhancing performance metrics, ensuring compliance and effective communication during critical incidents. Strong leadership and problem-solving skills drive operational excellence.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Fire Dispatch Supervisor
City of San Diego Fire Communications
San Diego
01.2019 - Current
- Supervised dispatch operations for emergency response teams in fire communications.
- Coordinated communication between fire units and emergency personnel during incidents.
- Trained staff on dispatch protocols and effective communication techniques.
- Monitored real-time data to prioritize emergency calls and resource allocation.
- Ensured compliance with city regulations and policies in all dispatch activities.
- Scheduled, assigned, and monitored the work of dispatchers.
- Investigated customer inquiries regarding delivery status or delays.
- Monitored incoming calls to ensure they were handled promptly and correctly.
- Tracked and reported on dispatcher performance metrics.
Fire Dispatcher
City of San Diego Fire Communications
San Diego
02.2009 - 01.2019
- Managed emergency calls to ensure rapid response by fire and medical units.
- Provided support in training new dispatch staff on communication protocols.
- Operated radio systems to relay critical information to fire and medical personnel.
Education
Fire Tech 101, 102 -
Miramar College
01-2009
EMT -
Miramar College
07-2000
High School Diploma -
Valhalla High School
06-2000
Skills
- Dispatch operations
- Emergency response coordination
- Call prioritization
- Resource allocation
- Compliance monitoring
- Customer relationship management
- Performance tracking
- Staff training
- Problem solving
- Situational awareness
- Team leadership
Certification
• American Heart Association CPR Card, 03/01/27
• International Academies of Emergency Dispatch #1053482, 11/30/28
• CA State EMT, SD County EMT E134869, 11/30/26
• International Academies of Emergency Dispatch #1053482, 11/30/28
• CA State EMT, SD County EMT E134869, 11/30/26
Timeline
Fire Dispatch Supervisor
City of San Diego Fire Communications
01.2019 - Current
Fire Dispatcher
City of San Diego Fire Communications
02.2009 - 01.2019
Fire Tech 101, 102 -
Miramar College
EMT -
Miramar College
High School Diploma -
Valhalla High School