Carlos Barboza
Vancouver,British Columbia
Summary
Motivated and dedicated professional seeking a challenging position to demonstrate skills and make a meaningful contribution to the growth of the organization. Eager to expand technical and soft skills through engaging assignments and continuous learning, while leveraging expertise in customer service and leadership to drive positive outcomes for customers and the company.
Overview
5
5
years of professional experience
Work History
Assistant Manager
Lee's Donuts
09.2023 - 10.2024
- Provided friendly and attentive service, enhancing the overall customer experience.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Oversaw staff scheduling, ensuring adequate coverage during peak hours while minimizing labor costs.
Logistics Coordinator
Lean Solutions Group
07.2022 - 10.2022
- Processing orders, managing accounts payable, and verifying invoices.
- Ensured compliance with industry regulations, reducing the risk of fines or penalties.
- Coordinated with suppliers to ensure timely delivery of goods, minimizing stockouts.
- Established an effective communication system between departments involved in logistics coordination ensuring seamless information flow.
Customer Service Representative
Teleperformance
01.2020 - 09.2022
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Diploma in Customer Service -
Cornerstone International Community College
Vancouver, BC11-2025
Diploma in International Business Management -
Cornerstone International Community College
Vancouver, BC09-2024
Mechanical Engineer Degree -
University of America
Bogota, COL12-2021
Certificate in Project Management -
Polytechnic of Colombia
Bogota, COL07-2020
System Technician Certificate (IT) -
SENA Sofia Plus
Valledupar, COL12-2014
High School Diploma -
Gimsaber
Valledupar, COL12-2014
Skills
- Fluent in Spanish
- Fluent in English
- Efficient problem solving
- Effective communication
- Creative thinking
- Leadership
Hobbies and Interests
- Personal and professional development
- Health and fitness
- Cooking and exploring different cuisines
- Travelling and spending time with friends and family
- Reading and learning new things everyday
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Assistant Manager
Lee's Donuts
09.2023 - 10.2024
Logistics Coordinator
Lean Solutions Group
07.2022 - 10.2022
Customer Service Representative
Teleperformance
01.2020 - 09.2022
Diploma in Customer Service -
Cornerstone International Community College
Diploma in International Business Management -
Cornerstone International Community College
Mechanical Engineer Degree -
University of America
Certificate in Project Management -
Polytechnic of Colombia
System Technician Certificate (IT) -
SENA Sofia Plus
High School Diploma -
Gimsaber
Similar Profiles
Jesse DelongchampJesse Delongchamp
Front of House Employee at Lee's DonutsFront of House Employee at Lee's Donuts
Angelo LandichoAngelo Landicho
Team Member at Lee's DonutsTeam Member at Lee's Donuts
GURLIN KAURGURLIN KAUR
Baker and Sales Associate at Lee's DonutsBaker and Sales Associate at Lee's Donuts