Brenda Tobon
Canoga Park
Summary
Dynamic manager with a proven track record at Pink Browny, excelling in team leadership and operational strategy. Enhanced productivity through effective training and conflict resolution, while implementing customer feedback mechanisms. Skilled in time management and problem-solving, driving continuous improvement and fostering a culture of excellence within the team.
Overview
3
3
years of professional experience
Work History
Manager
Pink Browny
09.2024 - Current
- Developed and implemented operational strategies to enhance team efficiency and productivity.
- Coordinated daily operations, ensuring alignment with company objectives and standards.
- Facilitated training sessions to improve staff performance and operational knowledge.
- Analyzed workflow processes, identifying areas for improvement and implementing effective solutions.
- Led team meetings to discuss progress, address challenges, and set actionable goals for continuous improvement.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Controlled costs to keep business operating within budget and increase profits.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Implemented customer feedback mechanisms to gather insights, using this information to guide strategic planning and decision-making.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Fulfillment Expert
Target
11.2023 - 01.2024
- Processed customer orders efficiently, ensuring timely fulfillment and accuracy in packaging.
- Collaborated with cross-functional teams to address order discrepancies and resolve issues promptly.
- Collaborated with team members to meet daily targets, contributing to overall company success and growth.
- Demonstrated adaptability by successfully navigating changes in product offerings or order volumes, adjusting workflow strategies to maintain peak performance levels.
Cashier
McDonald's
05.2022 - 10.2023
- Processed customer transactions efficiently at point of sale.
- Maintained cleanliness and organization of work area to ensure safety compliance.
- Assisted customers with menu selections, enhancing overall dining experience.
- Handled cash management responsibilities accurately and responsibly.
Education
Bachelor of Science - Criminology
California State University of Northridge
Northridge, CA05-2025
Social Sciences
Los Angeles Pierce College
Woodland Hills, CA08-2023
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Relationship building
- Shift scheduling
- Schedule preparation
- Marketing
- Inventory management
- Trend analysis
- Adaptability and flexibility
- Multitasking
- Problem-solving
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Manager
Pink Browny
09.2024 - Current
Fulfillment Expert
Target
11.2023 - 01.2024
Cashier
McDonald's
05.2022 - 10.2023
Bachelor of Science - Criminology
California State University of Northridge
Social Sciences
Los Angeles Pierce College
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