Brenda Quintanilla-Valois
Montreal-nord,QC
Overview
8
8
years of professional experience
1
1
Certification
Work History
PAB
Jewish General Hospital
03.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Centre Agent
CIBC Bank
09.2022 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeping
Entretien ménager Roy
01.2019 - 08.2022
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
Cashier/Customer Service
Intermarché
04.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Voluntary work
Festival multiculturel
05.2016 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
DEP in LPN -
PACC
Montreal, QC07.2024
DEC in Medicine -
College Ahuntsic
Montreal, QC12.2021
High school diploma or GED -
Henri Bourassa High School
Montreal-nord, QC05.2018
Skills
- Writing skills, Customer service, problem solving, Leadership, Caregiving, Communication skills, Management, Organizational skills, Team management, Nursing
Certification
- First Aid, 11/01/23, Present
- Safety-oriented first aid, 11/01/22, Present
- Certification for the Principles for the Safe Movement of Beneficiaries, 11/01/22, Present
Languages
English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PAB
Jewish General Hospital
03.2024 - 07.2024
Call Centre Agent
CIBC Bank
09.2022 - 08.2023
Housekeeping
Entretien ménager Roy
01.2019 - 08.2022
Cashier/Customer Service
Intermarché
04.2018 - 12.2019
Voluntary work
Festival multiculturel
05.2016 - 07.2016
DEP in LPN -
PACC
DEC in Medicine -
College Ahuntsic
High school diploma or GED -
Henri Bourassa High School