Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Brenda Quintanilla-Valois

Brenda Quintanilla-Valois

Montreal-nord,QC

Overview

8
8
years of professional experience
1
1
Certification

Work History

PAB

Jewish General Hospital
03.2024 - 07.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Call Centre Agent

CIBC Bank
09.2022 - 08.2023
  • Managed high call volumes while providing exceptional customer support and maintaining professional composure.
  • Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
  • Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.

Housekeeping

Entretien ménager Roy
01.2019 - 08.2022
  • Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
  • Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
  • Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
  • Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.

Cashier/Customer Service

Intermarché
04.2018 - 12.2019
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.

Voluntary work

Festival multiculturel
05.2016 - 07.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.

Education

DEP in LPN -

PACC
Montreal, QC
07.2024

DEC in Medicine -

College Ahuntsic
Montreal, QC
12.2021

High school diploma or GED -

Henri Bourassa High School
Montreal-nord, QC
05.2018

Skills

  • Writing skills, Customer service, problem solving, Leadership, Caregiving, Communication skills, Management, Organizational skills, Team management, Nursing

Certification

  • First Aid, 11/01/23, Present
  • Safety-oriented first aid, 11/01/22, Present
  • Certification for the Principles for the Safe Movement of Beneficiaries, 11/01/22, Present

Languages

English
Native or Bilingual
French
Native or Bilingual
Spanish
Native or Bilingual

Timeline

PAB

Jewish General Hospital
03.2024 - 07.2024

Call Centre Agent

CIBC Bank
09.2022 - 08.2023

Housekeeping

Entretien ménager Roy
01.2019 - 08.2022

Cashier/Customer Service

Intermarché
04.2018 - 12.2019

Voluntary work

Festival multiculturel
05.2016 - 07.2016

DEP in LPN -

PACC

DEC in Medicine -

College Ahuntsic

High school diploma or GED -

Henri Bourassa High School

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Brenda Quintanilla-Valois