Brenda Quintanilla-Valois
Montreal-nord,QC
Summary
Compassionate and dedicated newly licensed practical nurse with a strong foundation in nursing principles and hands-on clinical experience through diverse internships. Skilled in delivering patient-centered care, performing routine assessments, assisting with medical procedures, and promoting health education. Adept at working collaboratively with multidisciplinary teams to ensure the best possible outcomes for patients. Passionate about providing high-quality care in a variety of healthcare settings while continuing to develop professionally in the nursing field. Eager to contribute to a healthcare team that values empathy, respect, and excellence.
Overview
8
8
years of professional experience
1
1
Certification
Work History
PAB
Jewish General Hospital
03.2024 - 07.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Call Centre Agent
CIBC Bank
09.2022 - 08.2023
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Housekeeping
Entretien ménager Roy
01.2019 - 08.2022
- Streamlined housekeeping processes for increased efficiency, resulting in faster room turnover times.
- Assisted clients in maintaining a clean and comfortable living environment through light housekeeping tasks.
- Performed light housekeeping duties to maintain a clean, safe, and organized environment for patients.
- Collaborated with housekeeping staff to coordinate room availability, minimizing disruptions for guests.
Cashier/Customer Service
Intermarché
04.2018 - 12.2019
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Voluntary work
Festival multiculturel
05.2016 - 07.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Education
DEP in LPN - Nursing
PACC
Montreal, QC07.2024
DEC in Medicine -
College Ahuntsic
Montreal, QC12.2021
High school diploma or GED -
Henri Bourassa High School
Montreal-nord, QC05.2018
Skills
- Writing skills
- Customer service
- problem solving
- Leadership
- Patient Care
- Vital Signs Monitoring
- Medication Administration
- Wound Care
- Patient Education
- Clinical Documentation
- Infection Control
- Assisting with ADLs
- Nursing Procedures
- Team Collaboration
- Time Management
- Compassionate Communication
- Patient Advocacy
Certification
- First Aid, 11/01/23, Present
- Safety-oriented first aid, 11/01/22, Present
- Certification for the Principles for the Safe Movement of Beneficiaries, 11/01/22, Present
Languages
English
French
Spanish
Timeline
PAB
Jewish General Hospital
03.2024 - 07.2024
Call Centre Agent
CIBC Bank
09.2022 - 08.2023
Housekeeping
Entretien ménager Roy
01.2019 - 08.2022
Cashier/Customer Service
Intermarché
04.2018 - 12.2019
Voluntary work
Festival multiculturel
05.2016 - 07.2016
DEC in Medicine -
College Ahuntsic
High school diploma or GED -
Henri Bourassa High School
DEP in LPN - Nursing
PACC
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