Brenda Osborne
Orangevale
Summary
Accomplished Service Coordinator with strong expertise in needs assessment and resource utilization, consistently enhancing service delivery to achieve significant improvements in customer satisfaction. Proven ability to maintain accurate recordkeeping and foster effective communication, ensuring reliability and professionalism in high-stakes environments. Demonstrates exceptional multitasking and problem-solving skills, driving operational excellence across diverse teams. Highly organized and team-oriented, with a solid background in coordinating service operations, scheduling, dispatching personnel, and managing inventory to optimize performance and elevate customer experiences.
Overview
10
10
years of professional experience
Work History
Service Coordinator
Republic Elite Integration Inc.
Sacramento, CA
11.2024 - 02.2026
- Coordinated service requests and ensured timely responses to client inquiries.
- Developed and maintained relationships with clients to enhance service delivery.
- Streamlined communication processes between departments to improve operational efficiency.
- Led project meetings to assess progress and address service-related challenges.
- Collaborated with cross-functional teams to ensure alignment on service initiatives.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
Service Coordinator
UMI
Orangevale, CA
07.2022 - 07.2024
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Assessed customer needs and developed solutions to meet needs.
- Managed and coordinated service teams to achieve successful completion of service projects.
Dispatcher Coordinator
ACCO Engineered Systems
Sacramento, CA
06.2020 - 07.2022
- Directed dispatching, routing, and tracking of 47 fleet vehicles.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Maintained updated and detailed records of calls in physical and electronic database.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Dispatcher/Skiptracer
DDAR/Location Services
El Dorado Hills, CA
08.2016 - 01.2020
- Maintained updated and detailed records of calls in physical and electronic database.
- Directed dispatching, routing, and tracking of 15 fleet vehicles.
- Made daily collection calls to customers.
- Identified best-known address to locate client's collateral or customer.
- Worked closely with repossession agents to coordinate activities.
- Oversaw route and condition of field units to manage daily schedule and maintain organized shifts.
- Processed invoices and payments for dispatched orders to provide proof of transaction.
Education
Sierra College
Rocklin, CASkills
- Community liaison
- Needs Assessment
- Resource Utilization
- Accurate Recordkeeping
- Proficiency in Office programs
- Multitasking Abilities
- Problem-solving abilities
- Effective Communication
- Adaptability
- Reliability
- Professionalism
Timeline
Service Coordinator
Republic Elite Integration Inc.
11.2024 - 02.2026
Service Coordinator
UMI
07.2022 - 07.2024
Dispatcher Coordinator
ACCO Engineered Systems
06.2020 - 07.2022
Dispatcher/Skiptracer
DDAR/Location Services
08.2016 - 01.2020
Sierra College