Tara Sykes
Sacramento
Summary
Service Coordinator at Alta California Regional Center with a proven track record in enhancing lives of adult individuals with developmental disabilities and mental health needs through developing and monitoring individualized program plans. Skilled in resource utilization and conflict resolution, I successfully assisted clients with maintaining independence in their community by utilizing generic and funded resources to allow the individual to maintain independence in their community with all supports necessary to ensure success.
Overview
18
18
years of professional experience
Work History
Service Coordinator
Alta California Regional Center
10.2006 - 02.2025
- Ensured timely delivery of support services for individuals with developmental disabilities.
- Facilitated communication between families and service providers, enhancing client satisfaction and service delivery.
- Assisted in developing individualized service plans tailored to client needs and goals.
- Monitored progress of client services, adapting strategies to improve outcomes and efficiency.
- Implemented workflow improvements that streamlined processes for resource allocation and case management.
- Provided guidance to new team members, fostering a collaborative work environment focused on client success.
- Led initiatives to enhance community partnerships, expanding the range of available services for clients.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
- Managed a high volume of client requests, ensuring timely and effective service delivery.
- Maintained accurate records of all service activities, facilitating smooth communication between clients and technicians.
- Resolved client complaints effectively
- Established strong relationships with clients through regular follow-ups, keeping them informed about progress updates regarding their services requested or concerns raised.
- Assessed client needs and developed solutions to meet needs.
- Maintained accurate records and full compliance with government regulations and agency guidelines.
- Communicated with clients and service providers to provide updates on work progress.
- Developed comprehensive service plans tailored to individual client needs, resulting in high levels of satisfaction.
- Initiated contact with appropriate service providers to request referrals and followed up to confirm appointments.
- Collaborated with cross-functional teams to optimize service operations and improve client experiences.
- Reduced client wait times by implementing an effective system for prioritizing urgent or time-sensitive requests.
- Developed comprehensive service plans for clients, leading to improved satisfaction and retention.
- Increased client trust with consistent follow-ups to gather feedback and address concerns.
Education
Multiple Subject Teaching Credential -
National University
Sacramento, CABachelor of Arts - Liberal Studies
CSUS
Sacramento, CA12.2001
Skills
- Excellent interpersonal skills
- Goal setting
- Team leadership
- Individualized program plans
- Service monitoring and evaluation
- Proficiency in office programs
- Resource utilization
- Record preparation
- Needs assessment professional
- Community liaison
- Meeting facilitation
- Detail orientation
- Program follow-up and assessment
- Status meetings
- Community resource expertise
- Ongoing client support
- Time management
- Active listening
- Problem-solving
- Multitasking Abilities
- Organizational skills
- Task prioritization
- Relationship building
- Attention to detail
- Teamwork and collaboration
- Conflict resolution
- Excellent written and oral communication skills
- Problem-solving abilities
- Reliability
- Adaptability and flexibility
- Professionalism
- Time management abilities
- Crisis management
Timeline
Service Coordinator
Alta California Regional Center
10.2006 - 02.2025
Multiple Subject Teaching Credential -
National University
Bachelor of Arts - Liberal Studies
CSUS