Brenda Mills
Ingersoll,Ontario
Summary
Customer-oriented [Job Title] committed to providing exceptional experience by responding swiftly to customer demands. First-rate negotiation, problem resolution and time management abilities. Polished in responding to over [Number] calls and inquiries to solve issues promptly. Proven to build and solidify customer relationships, develop client loyalty and increase customer retention.
Overview
5
5
years of professional experience
Work History
Customer Service Sales Representative
K&A Quilt Studio
03.2019 - 03.2024
- Leveraged expert product knowledge in guiding customers towards the best solutions for their requirements.
- Implemented upselling techniques to increase average transaction value and drive additional revenue growth.
- Managed high call volume, ensuring timely response and effective resolution to all customer concerns.
- Enhanced team performance, providing continuous training and support to new and existing representatives.
- Assisted in the development of new sales strategies, resulting in increased conversion rates among potential buyers.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Contributed to positive team culture, driving motivation and productivity among peers.
Education
High School Diploma -
IDCI
Ingersoll, Canada06.1980
Skills
- Customer Needs Assessment
- Product Knowledge
- Sales Presentations
- Complaint Handling
- Organizational Skills
- Processing payments
- Attention to Detail
- Multitasking Abilities
- Point of sale operation
- Reliability
- Opening and closing procedures
- Cash Handling
Languages
English
Elementary
Hobbies
I have been an avid cross-stitcher for 50 years and I started quilting and sewing about 12-13 years ago. I am a mother of 3 adult girls and grandmother to 4 grandsons and 1 grand daughter.
Timeline
Customer Service Sales Representative
K&A Quilt Studio
03.2019 - 03.2024
High School Diploma -
IDCI
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