Brenda Martinez Sanchez
Salinas
Summary
A dynamic leader with a proven track record at Chipotle Mexican Grill, I excel in team management and customer service excellence. Spearheaded initiatives that significantly enhanced collaboration and customer satisfaction, while mentoring staff and optimizing operations. My financial acumen and exceptional communication skills drove sales and efficiency, showcasing my ability to lead and innovate.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Service Leader
Chipotle Mexican Grill
11.2024 - Current
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Promoted teamwork within the department, leading to improved collaboration and greater overall effectiveness.
- Mentored junior team members in best practices for excellent customer service delivery, cultivating a culture of continuous improvement and growth.
- Established a high level of trust with clients by consistently delivering on commitments and maintaining open lines of communication.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
- Contributed to increased sales revenue by identifying upselling opportunities during client interactions.
- Assisted with fundraising activities.
Kitchen Leader
Chipotle Mexican Grill
07.2024 - 11.2024
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
- Assisted in creating daily specials based on available ingredients for maximum profit margins.
- Contributed to recipe development by providing input on ingredient selection, cooking methods, and presentation techniques based on experience and expertise.
- Managed daily food preparation tasks, ensuring consistency in taste and presentation of dishes.
- Reduced food waste through diligent inventory management and proper food storage practices.
- Maintained a clean and organized kitchen environment, ensuring compliance with health and safety regulations.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
Crew Member
Chipotle Mexican Grill
10.2022 - 07.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Promoted a positive work environment through effective communication and teamwork among staff members.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
Education
Associate Of Arts - Psychology
Hartnell College
Salinas, CASkills
- Team management
- Exceptional communication
- Financial acumen
- Team building
- Flexible schedule
- Training and mentoring
- Decision-making
- Activity planning and leadership
- Organizational skills
- Multitasking Abilities
- Customer service excellence
Certification
- CareerSafe Online- Written Communication, Fall of 2023
- CareerSafe Online- Communication Skills, Fall of 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Service Leader
Chipotle Mexican Grill
11.2024 - Current
Kitchen Leader
Chipotle Mexican Grill
07.2024 - 11.2024
Crew Member
Chipotle Mexican Grill
10.2022 - 07.2024
Associate Of Arts - Psychology
Hartnell College
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