Brenda Hirtle
Conquerall Mills
Summary
Dynamic Floral Manager with expertise in floral design and exceptional customer service at Atlantic Superstore. Proven track record in increasing sales through innovative merchandising and effective team supervision. Skilled in product inventories and scheduling. Proven ability to lead teams, drive sales, and manage day-to-day operations in fast-paced environment.
Overview
23
23
years of professional experience
Work History
Floral Manager
Atlantic Superstore
11.1996 - 05.2019
- Inventoried plants and flower care supplies and ordered more.
- Maintained a well-organized work area, ensuring efficient workflow and timely completion of tasks.
- Delivered exceptional service to customers by providing personalized consultations and designing custom floral arrangements onthespot.
- Supervised three to five employees in floral department.
- Managed staff scheduling, balancing employee availability with store needs while minimizing overtime costs.
- Conducted regular quality checks on incoming flowers to ensure optimal freshness and longevity in arrangements.
- Established strong relationships with clients, leading to repeat business and referrals for new customers.
- Trained new employees in proper design techniques, customer service skills, and store policies for a seamless integration into the team.
- Enhanced customer satisfaction by creating visually appealing and innovative floral arrangements for various occasions.
- Educated customers on proper care techniques for their floral purchases, resulting in longer-lasting products and satisfied clients.
- Increased sales revenues with effective promotional strategies, including seasonal displays and targeted marketing efforts.
- Mentored junior staff members, fostering a positive team environment and improving overall performance.
- Acted as store manager and nightly store closure procedures.
Education
Bachelor of Arts - English
Dalhousie University
05-1993
Skills
- Product inventories
- Customer service
- Wedding arrangements
- Workplace safety
- Flower arranging
- Plant maintenance
- Scheduling
- Team supervision
- Client consultations
- Floral design expertise
- Merchandise display
- Product ordering
- Seasonal trends
- Flower pruning and watering
- Seasonal planters
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
Languages
English
Full Professional
Timeline
Floral Manager
Atlantic Superstore
11.1996 - 05.2019
Bachelor of Arts - English
Dalhousie University
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