Brenda Boucher
Surrey,BC
Summary
Results-driven professional with strong problem resolution and communication skills. Proven ability to enhance customer satisfaction and streamline operations in fast-paced environments.
Overview
2025
2025
years of professional experience
1
1
Certificate
Work History
TCP-traffic Control
Metro Traffic Management
Burnaby, BC
06.2021 - 11.2024
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Supervisor/Sales Associate
Big Ridge Brewing-Retail Liquor Store
Surrey, BC
01.2020 - 06.2021
- Led team in achieving sales targets through effective customer engagement strategies.
- Developed and implemented training programs for new sales associates to enhance product knowledge.
- Streamlined inventory management processes, improving stock accuracy and reducing discrepancies.
- Collaborated with management to design promotional campaigns, increasing brand visibility and sales volume.
- Assisted customers with product inquiries and provided tailored solutions to enhance satisfaction.
- Resolved customer complaints by identifying root causes and implementing appropriate solutions.
- Trained new staff on customer service protocols and sales techniques to enhance team performance.
Customer Service/Iventory Control
Sullivan Liquor Store
Surrey, BC
01.2019 - 01.2020
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Server/Assistant Bartender
Coachs' Corner Sports Bar
Prince George, BC
01.2010 - 01.2015
- Supported servers by delivering food and beverages efficiently to enhance guest satisfaction.
- Maintained cleanliness of dining area, ensuring a welcoming environment for all patrons.
- Assisted in training new staff on operational procedures and customer service standards.
- Collaborated with kitchen staff to streamline order delivery and minimize wait times.
- Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak meal times.
- Promoted welcoming atmosphere, greeting guests upon arrival and assisting with seating arrangements.
Registered Care Aide
Chrysalis Lodge
Surrey, BC
- Assisted residents with daily living activities, ensuring comfort and safety.
- Monitored and documented changes in resident health status regularly.
- Collaborated with healthcare team to develop and implement care plans.
- Maintained cleanliness and organization of living spaces for residents.
- Administered medications as prescribed, adhering to safety protocols.
Registered Care Aide
Bonnymuir Lodge
Surrey, BC
- Delivered high-quality personal care services including bathing, grooming, dressing, toileting, feeding, and oral hygiene assistance as needed.
- Administered medications as directed by nursing staff, ensuring proper dosage and adherence to medication schedules.
- Ensured a safe environment by promptly addressing potential hazards and adhering to infection control protocols.
- Assisted patients with daily living activities, promoting independence and dignity in their routines.
Education
Accounting & Payroll Administration
Granville College
Vancouver, BC06-2026
Diploma - International Hospitality Management
Sprott Shaw College
Vancouver, BC2012
Diploma - Nursing
ProCare Consultants
Surrey, BC2000
Skills
- Excellent communication
- Critical thinking
- Multitasking Abilities
- Calm under pressure
- Problem resolution
- Team Player
- Willing to learn
Languages
English
Full Professional
Certification
- Licensed TCP - Current
- Serving It Right
- Food Safe 1 & 2
- WHMIS
- Occupation Health & Safety
Timeline
TCP-traffic Control
Metro Traffic Management
06.2021 - 11.2024
Supervisor/Sales Associate
Big Ridge Brewing-Retail Liquor Store
01.2020 - 06.2021
Customer Service/Iventory Control
Sullivan Liquor Store
01.2019 - 01.2020
Server/Assistant Bartender
Coachs' Corner Sports Bar
01.2010 - 01.2015
Registered Care Aide
Chrysalis Lodge
Registered Care Aide
Bonnymuir Lodge
Accounting & Payroll Administration
Granville College
Diploma - International Hospitality Management
Sprott Shaw College
Diploma - Nursing
ProCare Consultants