Praise Ayeni
New Westminster,Canada
Summary
Customer-focused professional with experience supporting regulated public-sector and energy organizations in Canada and internationally. Proven ability to manage customer inquiries, resolve complaints, clearly explain policies, and maintain accurate records in compliance-driven environments. Recognized for strong communication skills, safety awareness, efficient system navigation, and a calm, professional approach to customer interactions. Currently completing an MBA, with a solid foundation in energy, utilities, and administrative operations, and seeking to build long-term growth within a regulated Canadian energy utility.
Overview
9
9
years of professional experience
3
3
Certifications
Work History
Traffic Control Person (TCP)
Payless Traffic Control
British Columbia
02.2025 - Current
- Provided clear, calm, and accurate direction to drivers, pedestrians, and work crews in high-risk, fast-paced environments
- Responded professionally to public inquiries, complaints, and unexpected situations while maintaining safety and order
- Followed strict safety regulations, site procedures, and communication protocols with consistent compliance
- Maintained detailed activity logs and communicated effectively with supervisors and team members
- Adapted quickly to changing site conditions, weather, and traffic volumes while remaining composed and focused
Administrative Assistant / Office Administrator (Energy Sector)
Bureau of Public Enterprises (BPE)
Nigeria
05.2021 - 11.2024
- Provided administrative and operational support within a regulated government energy department, maintaining accurate records and documentation in accordance with established procedures and compliance requirements
- Collected, verified, and updated information across multiple files and systems to support transaction processing, approvals, and internal reporting
- Responded to internal and external information requests by reviewing records, retrieving data, and ensuring timely and accurate communication
- Coordinated meetings, maintained schedules, recorded minutes, and supported follow-up actions to ensure smooth workflow and accountability across departments
- Liaised with ministries, regulators, consultants, and other stakeholders to support information flow, transparency, and adherence to organizational policies
Customer Service Representative / Team Lead
Petroleum Technology Development Fund (PTDF)
Nigeria
06.2017 - 09.2019
- Represented the organization in the provision of prompt, accurate, and courteous customer service, gathering customer information through phone, email, and in-person interactions in accordance with established procedures and service standards
- Attended to inbound customer inquiries and requests related to applications, records, eligibility, and program requirements, ensuring accurate data capture and timely resolution
- Served as an escalation point for complex or sensitive customer concerns, gathering relevant information to identify issues, resolve complaints, or refer matters appropriately in line with policy
- Implemented structured request tracking and follow-up practices that reduced repeat customer contacts by approximately 80–90%, improving first-contact resolution and overall service efficiency
- Supported day-to-day team operations by guiding colleagues on procedures, documentation accuracy, and quality standards, contributing to consistent and reliable customer service delivery
Energy Sector Intern
Green Energy International Limited
Nigeria
03.2018 - 01.2018
- Supported oil and gas production operations on an active field site, assisting technical teams during well testing, shut-in, and routine maintenance activities
- Followed strict Health, Safety, and Environment (HSE) procedures and participated in mandatory safety drills, demonstrating strong safety awareness in a high-risk environment
- Assisted with monitoring equipment performance and documenting operational activities under the supervision of engineers to support safe and compliant operations
Education
Master of Business Administration (MBA) -
University Canada West
Vancouver01.2026
Bachelor of Engineering - Petroleum Engineering
Afe Babalola University
NigeriaSkills
- Customer service and complaint resolution
- Phone, email, and in-person support
- Policy and procedure compliance
- Data entry and record management
- Multi-system navigation
- Problem solving and de-escalation
- Communication and empathy skills
- Technical documentation expertise
- Safety awareness practices
- Time management strategies
- Shift-based work readiness
Certification
Traffic Control Person (BCCSA)
Timeline
Traffic Control Person (TCP)
Payless Traffic Control
02.2025 - Current
Administrative Assistant / Office Administrator (Energy Sector)
Bureau of Public Enterprises (BPE)
05.2021 - 11.2024
Energy Sector Intern
Green Energy International Limited
03.2018 - 01.2018
Customer Service Representative / Team Lead
Petroleum Technology Development Fund (PTDF)
06.2017 - 09.2019
Master of Business Administration (MBA) -
University Canada West
Bachelor of Engineering - Petroleum Engineering
Afe Babalola University