Breidy Carballo Rodriguez
DORCHESTER,Ontario
Summary
Have an open work permit (working holiday visa), willing to relocate.
Dynamic and result-oriented professional with 5+ years of experience in technical support and customer service roles, I have demonstrated proficiency in attending to IT issues, monitoring device functionality, and providing tailored solutions to meet client needs.
In my previous positions, I have excelled in resolving customer concerns, conducting data analysis, and managing escalations to ensure prompt issue resolution. Hardworking and responsible person, I enjoy working together on a team. My diverse skill set and proven track record make me well-equipped to contribute effectively to new challenges and opportunities.
Overview
8
8
years of professional experience
Work History
Technical Customer Support Specialist
Movate
06.2023 - 01.2024
- At Pure Storge account as technical support agent, monitoring and running health checks on the cloud storage devices.
- Performing specific checks on faulty devices and make specific exchange orders on sales force system for the on site technicians and communicate with customer to schedule the technical visit.
Help Desk Agent Contractor
WBC Technologies
01.2021 - 11.2021
- Help Desk agent contractor (professional services) with MPLS devices
- Doing basic troubleshooting trough remote sessions to verify the functionality of the devices and data communication
- Preparing monthly reports on some specific client’s services.
- Monitoring the service level and the devices functionality for the different business clients that the company had contract with.
Customer service Agent L2
Amazon
09.2020 - 08.2021
- Data analysis of the customer´s accounts helping the clients with their different and specific needs.
- Attending calls, resolving customer technical issues on their Amazon devices
- Highly experience on escalations tickets and prompt resolution
Support and Installation Technician
Corporacion Font S.A
06.2016 - 07.2018
- Computer Equipment, routing and switching set up configuration for a project all around the country.
- Diagnose the status of desktops, laptops, printers and switches for the customers. Repairing, testing and returns.
- Preventive maintenance of IT equipment
Education
Conversational English for the business sector advance level -
INA
Costa Rica01.2017
Technician Specialized Electronic in Telecommunications - Support Technician - Network Install - CCNA
INA-CENATE
Costa Rica01.2016
Bachelor high school degree -
Valle La Estrella Professional High School
Costa Rica01.2012
Skills
- Good understanding of technical drawings and written technical documentation
- Demonstrated ability to communicate and synthesize complex technical information
- Excellent troubleshooting and organizational skills
- Understanding of quality control practices and procedures in Production and Engineering environment
- Demonstrated proficiency and understanding of computer systems and telecommunication equipment
Work Permit
I have an open work permit (working holiday visa). Also the SIN
Timeline
Technical Customer Support Specialist
Movate
06.2023 - 01.2024
Help Desk Agent Contractor
WBC Technologies
01.2021 - 11.2021
Customer service Agent L2
Amazon
09.2020 - 08.2021
Support and Installation Technician
Corporacion Font S.A
06.2016 - 07.2018
Conversational English for the business sector advance level -
INA
Technician Specialized Electronic in Telecommunications - Support Technician - Network Install - CCNA
INA-CENATE
Bachelor high school degree -
Valle La Estrella Professional High School
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