Summary
Overview
Work History
Education
Skills
Languages
Timeline
Hi, I’m

Moyosore Odumosu

Regina,SK

Summary

A highly skilled and experienced Technical Customer Support Specialist, I have a proven track record of providing exceptional customer service and technical support to clients. With my strong troubleshooting skills, ability to conduct research, and knowledge of relevant coding languages and operating systems, I am able to effectively diagnose and resolve technical issues. My excellent communication skills, including active listening and the ability to explain technical concepts in layman’s terms, allow me to effectively communicate with customers and provide them with the support they need. I am also highly organized, with the ability to maintain detailed documentation of technical issues and their solutions. I am a flexible and adaptable team player, able to work effectively with other Technical Support Specialists to find solutions to complex issues.

Overview

3
years of professional experience

Work History

All Farmers Online
Calgary, AB

Technical Customer Support Specialist
03.2020 - 02.2023

Job overview

  • I Identified ways to streamline common requests and improve support processes to better serve customers' needs.
  • I Supported, tested and wrote help documentation for company software products.
  • I Followed up on outstanding technical concerns to affect timely resolutions and restore customer confidence.
  • I Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
  • I Maintained records of data communication transactions, problems and remedial actions.
  • I Troubleshot, resolved and escalated technical issues based on individual customers' needs.
  • I Answered support calls and emails from corporate customers needing assistance services products.
  • I Identified support trends from calls and reported information to management to help coordinate proactive responses.
  • I Maintained positive working relationship with fellow staff and management.
  • I Collected, analyzed and reported on data for use in operational planning.
  • I Developed training materials and procedures or trained users in proper use of hardware or software.

Education

Saskatchewan Polytechnic
Regina, SK

Post-Degree Certificate from Information Technology
04.2024

University Overview

Skills

  • Verbal and Written Communication
  • Help Desk Support
  • Computer Diagnostics
  • Multitasking and Prioritization
  • Attention to Detail
  • Customer Service Support
  • Organizational Skills
  • Remote Technical Support
  • Problem Solving
  • Service Desk Team Management
  • Time Management
  • Active Listening
  • Technical support tools
  • Tracking and Documentation
  • Technical Troubleshooting
  • Microsoft Windows and Office
  • Teamwork and Collaboration
  • Customer Service
  • Interpersonal Skills
  • Friendly and Patient

Languages

English
Native/ Bilingual

Timeline

Technical Customer Support Specialist
All Farmers Online
03.2020 - 02.2023
Saskatchewan Polytechnic
Post-Degree Certificate from Information Technology
Moyosore Odumosu