BreeAnna MacDonald
BC
Summary
Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
10
10
years of professional experience
Work History
Receptionist/Administrative Assistant
Northern Electric Ltd
08.2021 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Maintained confidentiality of information regarding clients and company.
- Handled cash transactions and maintained sales and payments records accurately.
- Answered central telephone system and directed calls accordingly.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Sorted, received, and distributed mail correspondence between departments and personnel.
Store Manager
Bulk Barn Foods
01.2021 - 07.2021
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Approved regular payroll submissions for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
Cashier/Supervisor
Bulk Barn Foods
06.2015 - 01.2021
- Built positive relationships with customers to increase repeat business.
- Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
- Quickly and accurately counted drawers at start and end of each shift.
- Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.
- Verified accuracy of daily cashier batches by checking receipts, checks and cash.
- Resolved customer issues for front-line and departments throughout store by employing strong operations knowledge and problem-solving abilities.
- Modeled outstanding customer service and held cashier team accountable for consistently delivering expert support.
- Resolved customer complaints quickly to maintain customer satisfaction.
- Monitored inventory to keep store stocked with necessary items and avoid running out of in-demand products.
Education
Bachelor of Business Administration - Business
Okanagan College
Kelowna, BC06.2025
Business Management Diploma - Business
College of New Caledonia
Prince George, BC12.2021
Skills
- Project Coordination
- Office Management
- Administrative Support
- Data Entry
- Staff Management
- Telephone Skills
- Meeting Preparation
- Mail Distribution
- Supply Management
- Verbal and Written Communication
- Customer/Client Relations
Languages
English
Native or Bilingual
Timeline
Receptionist/Administrative Assistant
Northern Electric Ltd
08.2021 - Current
Store Manager
Bulk Barn Foods
01.2021 - 07.2021
Cashier/Supervisor
Bulk Barn Foods
06.2015 - 01.2021
Bachelor of Business Administration - Business
Okanagan College
Business Management Diploma - Business
College of New Caledonia
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