Mikaylla Blake-Oleksinski
Barrie
Summary
Dynamic administrative professional with a proven track record at Nail boutique and spa, adept in Microsoft Office and social media management. Excelled in enhancing customer experiences and streamlining operations, showcasing exceptional multitasking and communication skills. Achieved significant improvements in client engagement and operational efficiency.
Overview
9
9
years of professional experience
Work History
Receptionist/Administrative Assistant
Nail boutique and spa
10.2022 - 11.2024
- Managed and directed incoming phone calls with professionalism and efficiency
- Scheduled and organized appointments while maintaining confidentiality of client information
- Oversaw record-keeping, including accurate preparation of reports, financial documentation, and correspondence using spreadsheets and word processing software
- Digitized documents by scanning and copying, ensuring secure and efficient storage systems
- Social Media Management: Created and edited engaging Instagram content, managed platforms, and optimized engagement through strategic scheduling and analytics
- Delivered exceptional service by managing client check-ins and check-outs, fostering a positive customer experience
- Coordinated daily operations, effectively managing the floor and liaising with technicians to ensure seamless workflow
- Expert in utilizing MD software for scheduling, client management, and administrative functions
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint) for creating professional documents and presentations, and analyzing data effectively
- Maintained organization and cleanliness of salon and spa storage areas, ensuring a welcoming and efficient work environment
- Managed inventory by stocking and organizing supplies to support day-to-day operations
Tool Rental Associate / Cashier
Home Depot Canada
04.2022 - 07.2022
- Operation and maintenance of tools and equipment
- Providing service for contractors /clients
- Filing paperwork and opening credit accounts
- Provided exchanges and new contracts for contractors accounts and businesses
- Operating the pos system and making cash deposits
- Reviewed daily sales transactions and analyzed for errors.
- Assisted in loading and unloading merchandise onto delivery vehicles safely and securely.
- Responded to technical issues by troubleshooting and resolving problems.
Subway Sandwich Artist/ cashier
Subway
08.2021 - 02.2022
- Preformed cash- in : accounted for money, bread and inventory of products
- Prepared food and product in a clean, safe and time efficient manner
- Preformed daily cleaning duties
- Operated the P.O.S system and cash handling for customers
Barrista
Starbucks Company (Canada)
07.2020 - 04.2021
- Drive-thru.
- Followed health, safety and sanitation guidelines to pass state inspections.
- Addressed and resolved customer concerns to maintain brand loyalty.
- Operating cash/ Till
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Prepared and served hot or cold beverages.
- Implemented feedback from customers to improve service quality and menu offerings.
Supervisor/Sandwich Artist
Pita Pit
09.2017 - 02.2020
- Generated comprehensive schedules.
- Making pitas and smoothies
- Running till
- Created detailed cleaning schedules.
- Managed banking tasks and deposits.
- Implemented efficient inventory tracking methods for optimal organization.
- Mentored, instructed and guided new employees.
- Oversaw quality control to identify inconsistencies and malfunctions.
- Streamlined workflow processes, reducing project completion times.
- Acted as a liaison between upper management and staff, facilitating open communication.
seasonal grounds crew
Burls Creek Event Grounds
06.2015 - 08.2017
- Maintaining grounds
- Servicing the grounds during and after festivals
- Organised and helped lead volunteer
- Worked long hours
- Working box office for Wayhome music and arts festival
Hostess/ Cashier/Bus person
CORAS BREAKFAST & LUNCH
05.2016 - 07.2017
- Seating and welcoming guests
- Cleaning and setting tables
- Maintaining dish and cutlery bins
- Working till
- Walking food
Co-op Student
Ted Shire Auto& Truck repair
09.2016 - 01.2017
- Brake services
- Assisting the techs
- Tire changes, Wheel balancing
- Oil changes
- Filing customers paperwork
- Filling out work order forms
Education
College Certificate - Auto Mechanics
Mohawk College
Hamilton, ON01.2018
High School Diploma -
Innisdale Secondary School Barrie
Barrie, ON01.2017
Skills
- Microsoft Word
- Positive and professional
- Multi-line phone system operation
- Front desk operations
- Scheduling
- Appointment scheduling
- Meeting coordination
- Spreadsheet tracking
- Verbal and written communication
- Project coordination
- Tech-Savvy
- Typing speed
- Office administration
- Multitasking and prioritization
- Schedule management
- Documentation and reporting
- Mail distribution
- Phone etiquette
- Telephone skills
- Sales
- Cash Management
- Microsoft Office
- Word processing
- Microsoft Outlook
- Shift Management
- Microsoft Excel
- Social Media Management
- Administrative Experience
Awards
Academic achievement award in auto mechanics, 2016
References
References available upon request.
Languages
English
Timeline
Receptionist/Administrative Assistant
Nail boutique and spa
10.2022 - 11.2024
Tool Rental Associate / Cashier
Home Depot Canada
04.2022 - 07.2022
Subway Sandwich Artist/ cashier
Subway
08.2021 - 02.2022
Barrista
Starbucks Company (Canada)
07.2020 - 04.2021
Supervisor/Sandwich Artist
Pita Pit
09.2017 - 02.2020
Co-op Student
Ted Shire Auto& Truck repair
09.2016 - 01.2017
Hostess/ Cashier/Bus person
CORAS BREAKFAST & LUNCH
05.2016 - 07.2017
seasonal grounds crew
Burls Creek Event Grounds
06.2015 - 08.2017
College Certificate - Auto Mechanics
Mohawk College
High School Diploma -
Innisdale Secondary School Barrie
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