BREANNA HORNSTRA
El Dorado Hills
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Uses independent decision-making skills and sound judgment to positively impact company success. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
10
10
years of professional experience
Work History
Trauma & Emergency Medicine Sales Representative
Teleflex
01.2024 - Current
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Generated additional sales opportunities with upselling and cross-selling techniques.
Customer Success Implementation Manager
Outset Medical
03.2022 - 10.2023
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Created customer support strategies to increase customer retention.
- Established strong relationships with key customers, resulting in increased customer loyalty.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Developed and implemented sales strategies to increase profits.
- Negotiated contracts with clients and developed relationships with key personnel.
- Managed multiple simultaneous implementations with minimal supervision, demonstrating strong organizational skills and adaptability.
Clinical Sales Representative
Intuitive Surgical Inc
04.2019 - 03.2022
- Capitalized on customer up-sell opportunities resulting in increased revenue for advanced technology.
- Grew business year over year by 117% through effective clinical selling, exceptional customer service and cold calling.
- YOY clinical growth yielded yearly incremental capital system installation, resulting in 6.9 Million in Revenue.
- Identified appropriate marketing opportunities and target customers for campaigns.
- Nominated for Management Development Program 2021.
- Nominated for Sales Advisory Board 2022.
- 11 Quarter Consistent Quota Buster Achievement
- Development of Surgeon Key Opinion Leader that impacted General Surgery peers across United States in Acute Care Surgery.
Clinical Territory Associate
Intuitive Surgical Inc
04.2017 - 04.2019
- Communicated regularly with territory, regional and strategic managers for daily support for accounts.
- Managed increasing utilization on existing $20 Million of installed capital equipment.
- Established Monthly CTA Development Call
District Manager
AUTOMATIC DATA PROCESSING, LLC
04.2014 - 03.2017
- Exceeded sales targets 123% with motivational approaches focused on continuous improvement and strategic goal attainment.
- Developed strong relationships with key referral sources, resulting in increased referrals.
Education
Bachelor of Arts - Mass Communications
CALIFORNIA STATE UNIVERSITY
SACRAMENTO, CALIFORNIA12.2012
Skills
- Clinical and Capital Market Development
- Sales Presentations
- Product Selection and Upselling
- Account Management
- Sales Expertise
- Problem-Solving Strengths
- B2B Sales
- Customer Retention Abilities
Timeline
Trauma & Emergency Medicine Sales Representative
Teleflex
01.2024 - Current
Customer Success Implementation Manager
Outset Medical
03.2022 - 10.2023
Clinical Sales Representative
Intuitive Surgical Inc
04.2019 - 03.2022
Clinical Territory Associate
Intuitive Surgical Inc
04.2017 - 04.2019
District Manager
AUTOMATIC DATA PROCESSING, LLC
04.2014 - 03.2017
Bachelor of Arts - Mass Communications
CALIFORNIA STATE UNIVERSITY
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