Breanna-Lyn Whitaker
Summary
Knowledgeable and dedicated customer service professional with experience within the Emergency Communication industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with people. Specialize in quality, speed, and efficiency. Committed professional with a history of accomplishment in helping people handle emotionally charged situations. Knowledgeable about dispatch procedures and policies.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Police Communicator
Toronto Police Service
05.2023 - Current
- Proven ability to learn quickly and adapt to new situations.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Read system maps and caller information, and documented details in system.
- Maintained excellent attendance record, consistently arriving to work on time.
Police and Fire Dispatcher
Kawartha Lakes Police Service
05.2022 - 05.2023
- Kawartha Lakes Police Service and Kawartha Lakes Fire & Rescue Dispatch.
- Questioned callers to determine nature of problems and locations to direct type of response needed.
- Assist with criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Relayed latest information to first responders via electronic means, telephone calls and radio responses.
- Read system maps and caller information, and documented details in system.
- Routed calls to police, fire and ambulance service to meet individual call needs.
- Maintained excellent attendance record, consistently arriving to work on time.
- Questioned callers to determine nature of problems and locations to direct type of response needed
Emergency Medical Dispatcher
OnStar
05.2021 - 05.2023
- Receive public emergency and non-emergency calls and responded in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
- Trained and evaluated progress for assigned trainees.
- Uses PROQA systems to effectively assess injuries and medical emergencies.
- Communicated with police, fire, and ambulance services to meet individual call needs.
- Resolved problems, improved operations, and provided exceptional service.
- Handled calls and tracked stolen vehicles and assisted with missing and endangered persons.
- Using problem solving and multitasking skills to help assist emergency situations.
Travel Agency Support Consultant
Lufthansa Intouch
06.2018 - 05.2021
- Assisting Travel Agencies with passenger requests.
- Trained and evaluated progress for assigned trainees.
- Handling issues with methodical approach, eliminating impossible quickly and focused on implementing relevant, actionable solutions.
- Gained in-depth understanding of company products, systems, and policies to give customers and clients expert support.
- Multitask effectively to simultaneously handle website chat and telephone needs.
- Provided waivers and authorizations when needed.
Education
911 Telecommunications - Emergency Services
Durham College
Oshawa04.2021
Graduate Certificate - Emergency Management
Algonquin College
Ottawa04.2023
Skills
- Certification in First aid and CPR
- Typing speed up to 75 words per minute @ 90% accuracy
- Well-organized
- Quick decision-making skills
- Top verbal communication skills
- Police, Fire and Ambulance dispatch procedures
- Creative problem-solving
- Good listening skills
- Map reading skills
- New Hire Training
Certification
- APCO Certified (Police, Fire and EMS)
- Certified Advanced Emergency Medical Dispatcher (IAED) since June 2021.
- Smart Serve
- First Aid/CPR/AED Certified
- Health and Safety Certified
- Basic Emergency Management Certified
- Emergency Management Ontario
Timeline
Police Communicator
Toronto Police Service
05.2023 - Current
Police and Fire Dispatcher
Kawartha Lakes Police Service
05.2022 - 05.2023
Emergency Medical Dispatcher
OnStar
05.2021 - 05.2023
Travel Agency Support Consultant
Lufthansa Intouch
06.2018 - 05.2021
911 Telecommunications - Emergency Services
Durham College
Graduate Certificate - Emergency Management
Algonquin College
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