Summary
Overview
Work History
Education
Skills
Timeline
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Breanna Bejaimal

Toronto,Ontario

Summary

Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.

Overview

2
2
years of professional experience

Work History

Health and Safety Administrator

WilllowSprings Camp
Stouffville, ON
06.2023 - 08.2023

Health Care Safety

  • Monitored employee performance of safety protocols to ensure adherence to established standards.
  • Maintained records related to workplace injuries, illnesses and hazardous conditions in accordance with applicable laws.
  • Addressing illness and injury, and administering medications appropriately.

Customer Service Associate

IKEA
Toronto, Ontario
07.2021 - 08.2022

Communication

  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • I have effectively communicated with people from diverse backgrounds and cultures, resolving conflicts and creating a friendly and productive work environment.

Relationship Development

  • Developed strong customer relationships through positive reinforcement to encourage repeat business.
  • I have achieved measurable results through successful conflict resolutions, and positive customer feedback.

Computer Efficiency

  • Strong skillset in various software and programs. Advanced proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
  • Scanned and filed forms, reports, correspondence and receipts.
  • Reviewed files to check for complete and accurate information.

Education

Bachelor of Science - Expected: Human Behaviour Behv Sci And Aut Spec.

McMaster University
Hamilton, ON
04.2026

High School Diploma -

York Mills Collegiate Institute
Toronto, ON
06.2022

Skills

  • Bilingual in English and French
  • Friendly, positive attitude
  • Customer Support
  • MS Office proficiency
  • Team development
  • Organizational skills

Timeline

Health and Safety Administrator

WilllowSprings Camp
06.2023 - 08.2023

Customer Service Associate

IKEA
07.2021 - 08.2022

Bachelor of Science - Expected: Human Behaviour Behv Sci And Aut Spec.

McMaster University

High School Diploma -

York Mills Collegiate Institute
Breanna Bejaimal