Breanna Amaro
Placentia
Summary
Dynamic Shift Leader with proven strengths in team leadership, cash handling, and customer service. Committed to enhancing guest experiences and fostering a positive work environment.
Overview
5
5
years of professional experience
Work History
Shift Leader
Bodhi Leaf Trading Co.-coffee
02.2024 - Current
- Oversaw daily store operations during opening and closing shifts, ensuring accurate cash handling and register reconciliation
- Preserved tidy, orderly, and friendly setting, confirming café stayed reliably stocked, sanitized, and ready for guests all day.
- Fostered a calm and inviting atmosphere for guests to work and relax, reinforcing a culture of hospitality and professionalism.
- Trained and mentored new baristas on coffee preparation techniques and customer service
- Supervised daily operations to ensure smooth workflow and high-quality service
- Led a small team during shifts, delegating tasks efficiently to ensure consistent service, cleanliness, and productivity.
- Resolved guest concerns promptly and professionally, ensuring positive customer experiences and repeat business.
- Enforced health, safety, and sanitation standards in accordance with local regulations and store policies.
- Adapted to shifting priorities during peak hours, balancing barista duties, customer service, and team support to ensure smooth operations.
Lead Retail Sales Associate
The Walt Disney Company
09.2023 - Current
- Lead daily retail operations across high-volume locations, overseeing sales exceeding $30,000 per day while ensuring exceptional guest service and a safe, engaging environment.
- Supervise and support frontline cast members, ensuring consistent guest interaction, efficient workflow, and adherence to Disney’s safety and service standards.
- Manage daily audits of store safes and cash handling procedures to maintain financial accuracy and accountability.
- Monitor and coordinate break schedules to ensure proper coverage and labor compliance.
- Generate and distribute daily sales reports for leadership, analyzing performance trends and identifying opportunities for improvement.
- Maintain store readiness through effective merchandising, restocking, and visual presentation to meet both operational standards and guest expectations.
- Oversee ordering and inventory of supplies, ensuring all necessary materials are available to support smooth store operations.
- Execute guest control and crowd management procedures for nighttime entertainment events, prioritizing safety, flow, and overall guest satisfaction.
Shift Lead
Starbucks
11.2020 - 06.2023
- Supervised daily operations to ensure adherence to company standards and protocols.
- Trained and mentored new team members, fostering a collaborative work environment.
- Managed scheduling and staffing to optimize service efficiency during peak hours.
- Implemented inventory management practices to reduce waste and improve supply chain efficiency.
- Analyzed performance metrics to identify areas for operational improvement and implement solutions.
- Trained new employees and delegated daily tasks and responsibilities.
Education
High School Diploma -
El Rancho High School
Pico Rivera, CASkills
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Customer service focus
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Shift Leader
Bodhi Leaf Trading Co.-coffee
02.2024 - Current
Lead Retail Sales Associate
The Walt Disney Company
09.2023 - Current
Shift Lead
Starbucks
11.2020 - 06.2023
High School Diploma -
El Rancho High School