Braydon Bester
Township Rd 50 Hill Spring,Canada
Summary
Dynamic professional with a proven track record at Waterton Lakes National Park, excelling in conflict resolution and adaptability. Spearheaded operational enhancements at Chief Mountain Painting, boosting customer satisfaction. Skilled in foreign language fluency and multitasking, adept at fostering client relations and driving successful project outcomes.
Overview
3
3
years of professional experience
Work History
Visitor Services Associate
Waterton Lakes National Park
05.2022 - Current
- Worked in various departments including the Waterton Campground, Waterton Visitor Center, and Waterton Park Gate.
- Resolved customer complaints in person and over the phone with empathy, resulting in increased loyalty and repeat business.
- Developed a strong knowledge of the park to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Manager of Operations
Chief Mountain Painting
01.2021 - 09.2021
- Delivered high-quality painting services on time and within budget for a variety of clients.
- Enhanced the appearance of residential and commercial spaces by skillfully applying paint, wallpaper, and other finishes.
- Streamlined operational processes by implementing efficient workflow management strategies.
- Managed teams for successful project completion and timely delivery.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our services.
Education
BBA - Management
Athabasca University
Athabasca, AB05.2024
High School Diploma -
Cardston High School
Cardston, AB06.2018
Skills
- Foreign language fluency
- Adaptability
- Conflict Resolution
- Multitasking
- Attention to Detail
- Customer and client relations
- Self Motivation
- Courteous and Professional
- Written Communication
- Punctual and Reliable
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Visitor Services Associate
Waterton Lakes National Park
05.2022 - Current
Manager of Operations
Chief Mountain Painting
01.2021 - 09.2021
BBA - Management
Athabasca University
High School Diploma -
Cardston High School
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